Delavan Henderson
Phoenixville,PA
Summary
Experienced Client Manager with a strong background in guiding teams, managing complex projects, and achieving strategic objectives while maintaining excellent customer service. Achieved quarterly revenue targets by identifying upselling opportunities and fostering strong client relationships. Skilled in staff training and development, enhancing operational efficiency while maintaining high employee morale.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Client Manager
Allied Universal Security Services
10.2012 - 05.2025
- Developed and maintained strong relationships with Fortune 500 clients to ensure services and satisfaction.
- Collaborated with cross- functional teams to implement strategic solutions and streamlined operations to enhance client outcomes.
- Maintained a comprehensive understanding of customers needs, corporate goals and business practices.
- Provided tailored solutions resulting in increased sales while minimizing client turnover.
- Managed all customer projects work orders.
- Achieved revenue targets each quarter by identify upselling opportunities and securing long- term contracts with clients.
- Ranked third in the Mid Atlantic Region for profit companywide.
District Manager
G4S Secure Solutions USA
07.2019 - 10.2021
- Managed various locations, implementing high-quality standards of operation.
- Developed and executed training programs that fostered leadership skills, EMS training and operational efficiency.
- Collaborated with executive management on strategic planning to implement continuous improvements and company goals.
- Ensured compliance with company polices and procedures by conducting routine audits.
- Recruited, interviewed and hired employees.
- Maintained employee morale by creating a positive work environment that encouraged teamwork, collaboration and professional growth opportunities.
Education
International Relations & Anthropology
Syracuse University
Syracuse, NYNo Degree - NuPaths IT Training Program
Harrisburg University of Science And Technology
Harrisburg, PASkills
- Management
- Strategic planning
- Staff training and development
- Problem solving
- Review of contracts
- Customer service
Certification
- GIAC Security Expert (GSE)
- Cisco Certified Architect (CCAR)
- Red Hat Certified Architect (RHCA)
- SERV Safe Manager Certification
- Safe Quality Food Certification (SQF)
- Certified Supply Chain Management (CSCM)
- Hazard Analysis & Critical Control Point (HACCP)
- Production & Inventory Management (CPIM)
- Offensive Security Certified Professional (OSCP)
Timeline
District Manager
G4S Secure Solutions USA
07.2019 - 10.2021
Client Manager
Allied Universal Security Services
10.2012 - 05.2025
International Relations & Anthropology
Syracuse University
No Degree - NuPaths IT Training Program
Harrisburg University of Science And Technology
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