Delayna Anderson
Waldorf,MD
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
9
9
years of professional experience
Work History
Operations Manager
Baker Home Improvement Services MD
09.2021 - Current
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Interacted well with customers to build connections and nurture relationships.
- Facilitated smooth collaboration between departments through clear communication channels.
- Reduced turnaround time for project completion through effective resource allocation and team management.
Assistant Kitchen Manager
The Hideout
10.2016 - Current
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Contributed to a positive workplace culture by fostering open communication, constructive feedback, and mutual respect among team members.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Assisted in hiring and training new kitchen staff, fostering a positive team atmosphere for efficient productivity.
- Supported timely service by coordinating with front-of-house staff to ensure accurate order completion and prompt delivery.
Instructional Assistant
Board Of Education Of Charles County
03.2016 - 10.2021
- Created lesson materials, visuals, and digital presentations to supplement lesson plans.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
- Collaborated with other instructional assistants and teachers to provide comprehensive support to students and deliver instruction aligned with curriculum standards.
- Delivered curriculum in both one-on-one lessons and group learning environments.
- Implemented behavior management techniques to maintain a positive and focused learning environment.
- Participated in professional development opportunities, staying current on best practices in education and instructional support.
- Monitored student progress through ongoing assessments, adjusting instruction as needed for optimal growth.
Food Service Worker
Board Of Education Of Charles County
08.2015 - 03.2016
- Learned other teammates' work tasks to train as backup.
- Developed and maintained positive relationships with students to enhance service.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Processed student payments and balanced cash drawers.
- Set up and broke down food service lines quickly to maintain service flow.
Education
English Composition
Southern New Hampshire University
Hooksett, NHSkills
- Attention to Detail
- Sales Promotion
- Delegation
- Multitasking and Organization
- Customer Retention
- Relationship Building
- Team Collaboration and Leadership
- Reliable and Responsible
- Staff Management
- Problem-Solving
- Calm and Pleasant Demeanor
- Money Handling
- Anticipating Problems
- Performance monitoring
- MS Office
- Scheduling
Timeline
Operations Manager
Baker Home Improvement Services MD
09.2021 - Current
Assistant Kitchen Manager
The Hideout
10.2016 - Current
Instructional Assistant
Board Of Education Of Charles County
03.2016 - 10.2021
Food Service Worker
Board Of Education Of Charles County
08.2015 - 03.2016
English Composition
Southern New Hampshire University
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