Delayna Anderson
Waldorf,MD
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
9
9
years of professional experience
Work History
Receptionist
Prince George's County Register Of Wills
06.2024 - Current
- Greet incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Communicate with clients, and update client records.
- Answer phone promptly and direct incoming calls to correct offices.
- Keep reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Process incoming client payments in-person and through mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Operations Manager
Baker Home Improvement Services MD
09.2021 - 06.2024
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Interacted well with customers to build connections and nurture relationships.
- Facilitated smooth collaboration between departments through clear communication channels.
- Reduced turnaround time for project completion through effective resource allocation and team management.
Assistant Kitchen Manager
The Hideout
10.2016 - 06.2024
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Contributed to a positive workplace culture by fostering open communication, constructive feedback, and mutual respect among team members.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Assisted in hiring and training new kitchen staff, fostering a positive team atmosphere for efficient productivity.
- Supported timely service by coordinating with front-of-house staff to ensure accurate order completion and prompt delivery.
Instructional Assistant
Board Of Education Of Charles County
03.2016 - 10.2021
- Created lesson materials, visuals, and digital presentations to supplement lesson plans.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
- Collaborated with other instructional assistants and teachers to provide comprehensive support to students and deliver instruction aligned with curriculum standards.
- Delivered curriculum in both one-on-one lessons and group learning environments.
- Implemented behavior management techniques to maintain a positive and focused learning environment.
- Participated in professional development opportunities, staying current on best practices in education and instructional support.
- Monitored student progress through ongoing assessments, adjusting instruction as needed for optimal growth.
Food Service Worker
Board Of Education Of Charles County
08.2015 - 03.2016
- Learned other teammates' work tasks to train as backup.
- Developed and maintained positive relationships with students to enhance service.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Processed student payments and balanced cash drawers.
- Set up and broke down food service lines quickly to maintain service flow.
Education
Some College (No Degree) - English Composition
Southern New Hampshire University
Skills
- Attention to Detail
- Sales Promotion
- Delegation
- Multitasking and Organization
- Customer Retention
- Relationship Building
- Team Collaboration and Leadership
- Reliable and Responsible
- Staff Management
- Problem-Solving
- Calm and Pleasant Demeanor
- Money Handling
- Anticipating Problems
- Performance monitoring
- MS Office
- Scheduling
- Docketing
- Filing
Timeline
Receptionist
Prince George's County Register Of Wills
06.2024 - Current
Operations Manager
Baker Home Improvement Services MD
09.2021 - 06.2024
Assistant Kitchen Manager
The Hideout
10.2016 - 06.2024
Instructional Assistant
Board Of Education Of Charles County
03.2016 - 10.2021
Food Service Worker
Board Of Education Of Charles County
08.2015 - 03.2016
Some College (No Degree) - English Composition
Southern New Hampshire University
Similar Profiles
Erick Silas Jr.Erick Silas Jr.
Volunteer at Prince George's County Animal Services FacilityVolunteer at Prince George's County Animal Services Facility
JEFFREY NAUERJEFFREY NAUER
Classroom Teacher at Prince George's County Public SchoolsClassroom Teacher at Prince George's County Public Schools
Lourdes C. FamucolLourdes C. Famucol
Special Education Resource Teacher at Prince George's County Public School SystemSpecial Education Resource Teacher at Prince George's County Public School System
Jalen ProctorJalen Proctor
Administrative Assistant at Koniag Government ServicesAdministrative Assistant at Koniag Government Services
Aaliyah ChisleyAaliyah Chisley
Shelter Advocate at DC SAFEShelter Advocate at DC SAFE