Summary
Overview
Work History
Education
Skills
Timeline
Generic

Delayne Abbott

North Zulch,TX

Summary

Personable Office Administrator with 20 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' and client's requests. Professional and welcoming in creating upbeat work environment.

Overview

24
24
years of professional experience

Work History

Teacher

All God's Children Daycare
10.2022 - 12.2023
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Incorporated multiple types of teaching strategies into classroom.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Supported student physical, mental, and social development using classroom games and activities.

Senior Branch Office Administrator

Edward Jones
10.2001 - 04.2021
  • Delivered clerical support by handling range of routine and special requirements.
  • Supported Financial Advisor with proactive correspondence management, document coordination and client relations.
  • Maintained open communication with clients to foster positive relations and provide updates on issues.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
  • Achieved and maintained top client satisfaction and retention by managing project deliverable accuracy and alignment with specifications.
  • Trained new employees on administrative procedures, company policies and performance standards.
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
  • Interacted with clients by phone, email or in-person to provide information.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.

Office Assistant/Receptioniat

Dr. Paul C. Brown
05.2000 - 10.2001
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Interacted with patients by phone, email or in-person to provide information and schedule appointments.
  • Welcomed patients and alerted staff to arrivals of scheduled appointments.
  • Prepared rooms and supplies for appointments
  • Handled correspondence and tracked records to foster office efficiency.
  • Worked with PCPs to ensure referrals were on hand prior to patient appointment.
  • Processed inquiries from attorneys and insurance companies.

Education

High School Diploma -

Sherman E. Burroughs
Ridgecrest, CA

Skills

  • Decision Making
  • Complex Problem Solving
  • Quality Assurance
  • Staff Development and Training
  • Coaching and Mentoring
  • Government Rules and Regulations
  • Special Projects
  • Maintaining Office Records

Timeline

Teacher

All God's Children Daycare
10.2022 - 12.2023

Senior Branch Office Administrator

Edward Jones
10.2001 - 04.2021

Office Assistant/Receptioniat

Dr. Paul C. Brown
05.2000 - 10.2001

High School Diploma -

Sherman E. Burroughs

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Delayne Abbott