DeLayne Andrews

Coordinate with Lead DVM to optimize appointment schedules and maximize daily patient flow.

• Develop and implement strategies to improve patient access, satisfaction and quality care.
• Improve practice revenue through effective financial management and strategic cost reductions.
• Implemented new electronic health record systems, leading to increased efficiency in patient data management.
• Interview, hire, onboard, and train new employees.
• Manage DVM and employee schedules.
• Inventory management of all clinic, retail, grooming, and office supplies.
• Management of DEA regulated drugs including ordering, receiving, and proper storage and reporting.
• Maintain a safe, organized, and clean hospital for clients, patients, and our valued team.
• Maintain employee engagement and retention by promoting on job training for growth and ability to encourage everyone to reach their goals by following strategic road maps that lead to success.
• Work with LP to identify and resolve any client complaints or concerns.

• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Managed inventory levels to minimize stockouts.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Learned and adapted quickly to new technology and software applications.
• Applied effective time management techniques to meet tight deadlines.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Increased sales through effective merchandising strategies and targeted promotions.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

• Collaborated with upper management to improve customer service processes and support structures company-wide.
• Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Researched and corrected customer concerns to promote company loyalty.
• Created and reviewed invoices to confirm accuracy.
• Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
• Maintained a clean and inviting retail environment that encouraged positive customer interactions.
• Maintained accurate inventory records, ensuring efficient distribution of merchandise to retail space.
• Assisted in maintaining a clean, organized retail environment for optimal shopping experience.
• Enhanced customer satisfaction by ensuring timely and accurate fulfillment of retail orders.
• Established relationships with key vendor accounts.