D. Elayne Copeland
Oakland,California
Summary
Seasoned Banking and Lending professional with 20+ years of experience in Issue and Risk project management, Regulatory and Legal evaluation, Policy and Marketing review with emphasis in Compliance and Legal assessment and Audit coordination.
Overview
12
12
years of professional experience
Work History
VP – Risk and Issue Management /Business Support Assurance
WELLS FARGO
07.2021 - Current
- Subject matter expert related to Risk Framework and Issue Management for Consumer Lending and the Cards and Merchant Services division
- Responsible for risk identification, engaging key partners within Compliance, Legal and Line of Business
- Manage the process of issue mitigation from inception to closure
- Manage all projects related to implementation
- Created weekly and monthly reporting for Senior Leadership regarding status of issues at a point in time and Monthly Business Reporting.
AVP Operational Risk and Compliance | Business Support and Assurance
WELLS FARGO
01.2016 - 01.2020
- Business support for Wells Fargo Virtual Digital Channels
- Policy review and monitoring for line of business to ensure applicability, process improvements and compliance
- Managed the Regulatory Change Management process and Legal Alerts related to business channel
- Developed project management process to ensure regulatory changes were implemented and provided monthly reporting
- During tenure in role impacted regulatory changes managed to Privacy, Arbitration clauses and UDAAP
- Issue Management lifecycle management for audit identified issues
- Complaints monitoring and management related to issues
- Customer Remediation coordination with legal, compliance and corporate review.
Community Bank | AVP Operational Risk and Compliance Consultant | Operational Risk Platform Support
WELLS FARGO
01.2015 - 01.2016
- Group Risk Officer for Community Banking division
- Responsible for the daily overview and management of Operational Platform Supports, Issue Management, Controls Catalog, reporting and training for eight Lines of Business: Business Banking Group, Business Direct, Business Payroll Services, Deposit Products Group, Merchant Payment Solutions, Regional Banking, SBA Lending, Virtual Channels
- Additional responsibilities include approval to attain access to operational system
- Provided training for system access for new and existing team members
- Provide credible challenges regarding reporting data quality for Issue Management
- Support adherence to guidelines, policies and procedures
- Perform testing and validation of corrective actions implemented
- Facilitated monthly meetings with line of business regarding current status, updates or changes regarding to systems and community practices
- Respond to senior management regarding request for issue management.
Private Banking | Compliance Consultant
WELLS FARGO
01.2013 - 01.2015
- System support and management for issue management
- Data entry and integrity for issue management and retention
- Evaluation of regulatory initial evaluations
- Support for Testing and Validation teams
- Policy review
- Control review and major regulatory requirements
- Successfully led efforts to reduce overdue and past due outstanding issue related matters.
Education
Juris Doctorate -
Concord Law School at Perdue University
B.S. Business Administration and Economics -
Saint Mary’s College
Certificate of Completion for CRCM – Course Certification -
Skills
- MS Word
- PowerPoint
- Excel
- Tableau Reporting
Affiliations
American Bankers Association
Focusareas
- Compliance
- Legal Review and Policy Management
- Regulatory implementation and project management
- Issue, Risk management and Remediation
- Complaints review
- Collaboration with Compliance, Legal and Operational Risk
Managementexperience
- Operations Manager commercial lending for team of 20 for 4 locations – Santa Rosa, California
- Credit manger for unsecured lending division for team of 7 – San Leandro, California
- Underwriting and Processing Manager for Residential Lending for team of 10
Locations
Oakland, California
Personal Information
Title: Juris Doctorate
ChatGPT and AI
Experience in utilizing ChatGPT and AI for research, writing and formatting
Timeline
VP – Risk and Issue Management /Business Support Assurance
WELLS FARGO
07.2021 - Current
AVP Operational Risk and Compliance | Business Support and Assurance
WELLS FARGO
01.2016 - 01.2020
Community Bank | AVP Operational Risk and Compliance Consultant | Operational Risk Platform Support
WELLS FARGO
01.2015 - 01.2016
Private Banking | Compliance Consultant
WELLS FARGO
01.2013 - 01.2015
Juris Doctorate -
Concord Law School at Perdue University
B.S. Business Administration and Economics -
Saint Mary’s College
Certificate of Completion for CRCM – Course Certification -
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