Delayne Foster
Leander,Texas
Summary
Dedicated receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
3
3
years of professional experience
Work History
Receptionist
Leander ISD- Pleasant Hill Elementary
2023.01 - Current
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Helped office staff and teachers prepare reports and presentations for internal or client-related use.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
- Maintained visitor log for entering and leaving facility for security purposes.
- Kept reception area clean and neat to give visitors positive first impression.
- Tracked important information in Google Docs, sheets and forms, Microsoft Excel and word, spreadsheets and ran reports or generated graphs using data.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Maintained confidentiality of information regarding clients and company.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Responded to inquiries from callers seeking information.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Managed over 50 calls per day and over 800 students and employees
Behavioral Support Staff Member
Leander ISD-Pleasant Hill Elementary
2021.08 - 2023.01
- Monitored student classroom and outdoors activities to promote student safety.
- Offered student support through special accommodations, extra assistance, and assessments.
- Supported teacher in development of individual learning strategies.
- Applied specialized teaching techniques to reinforce social and communication skills.
- Interacted physically and verbally with students throughout each day.
- Encouraged students to participate in school activities and programs to promote well-roundedness and increase confidence.
- Established professional relationships with parents and other teachers to increase rapport and support.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Maintained positive attitude and affirmatively communicated with each student.
Administrative Assistant
Civitas Senior Living
2021.03 - 2021.07
- Liaised between clients and vendors and maintained effective lines of communication.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Scheduled office meetings and client appointments for staff teams.
- Managed department budgets and generated financial reports for management review.
- Managed filing system, entered data and completed other clerical tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Established administrative work procedures to track staff's daily tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
- Offered technical support and troubleshot issues to enhance office productivity.
Managing Member
PTC Outdoors
2014.01 - 2020.03
- Improved marketing to attract new customers and promote business.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Start Up business created by my family. Was very successful during the months of Jan-June
Education
Certificate - Administrative Assistance
03.2023
- Continuing education in Business Managment
Skills
- Correspondence and Office Documents
- Spreadsheet Tracking
- Visitor Check-In
- Word Processing
- Microsoft Office
- Schedule Management
- Prioritization
- Time Management
- Organization Skills
- Information Protection
- Call Answering and Routing
- Administrative and Clerical Support
- Google Docs
Likes to play games
As someone who enjoys playing games and building with others, I've come to appreciate the many ways in which these activities foster teamwork and resilience. Whether we're strategizing together in a board game or constructing a tower of blocks, we learn to listen to one another, give and receive feedback, and adjust our approaches as needed. And when we do encounter setbacks or obstacles, we have the chance to reflect on what went wrong and how we can improve for next time. All in all, I believe that games and building activities are powerful tools for building community and personal development.
Timeline
Receptionist - Leander ISD- Pleasant Hill Elementary
2023.01 - Current
Behavioral Support Staff Member - Leander ISD-Pleasant Hill Elementary
2021.08 - 2023.01
Administrative Assistant - Civitas Senior Living
2021.03 - 2021.07
Managing Member - PTC Outdoors
2014.01 - 2020.03
Penn Foster Online College - Certificate , Administrative Assistance
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