Delayne Hunter

• Streamlined clinic workflow by managing patient admissions, transfers, and discharges.
• Optimized patient appointment scheduling to enhance care coordination.
• Responded promptly to call lights, demonstrating professionalism and empathy.
• Ensured accurate documentation in electronic health records systems.
• Delivered exceptional customer service to all veterans and their families by fostering a welcoming environment.
• Increased patient satisfaction through effective schedule management and timely reminders.
• Coordinated mailing of appointment letters to ensure patients received necessary information.
• Utilized software tools for maintaining precise patient data and generating reports.

Worked 40 hours per week

• Take refill medication requests
• Answer front line calls
• Schedule appointments
• Access urgent and non urgent messes get sent to the correct doctor or nurse practitioner
• Send medical records
• Call patients and advise them of lab, x-ray, and test results
• Go over doctors orders with patients for test and x-rays that are need scheduled
• Send in orders for medical supplies
• Clean patient rooms
• Get samples of medication ready for patient pickup.

Worked 40 hours per week

• Schedule necessary medical appointments for over 60 counselors
• Pay medical all medical bills for exams
• Pay claimants mileage for traveling
• Contact Doctor regarding medical information
• Assemble correspondences for mailing
• Perform written and telephone follow up calls for medical evidence to various clinics, hospitals, physicians, and other medical providers
• Understand medical terms for coding in system
• Assisting claimants with completing forms over the phone
• Pay bills for claimants medical appointments
• Analyze date to see trends in billing errors
• Send department emails about policy changes
• Give directive when needed on program tests and exams available
• Oriented and trained new staff members in job duties and corporate procedures

Billing specialist

State of Missouri Social Security Disability Determination Services St. Louis, MO

• Answer multi line switch board phone
• Assisting claimants with completing forms over the phone
• Issue written requests for medical evidence of record
• Process bill paying
• Performed data import, scanning or manual keying processes to verify invoice accuracy.
• Investigated and resolved issues to maintain billing accuracy.
• Process incoming correspondence and update computer records
• Assemble correspondences for mailing and faxing
• Perform written and telephone call follow-ups for medical evidence to various clinics,
• hospitals, physicians, and other medical providers.
• Help train over 20 new employees

Worked 40 hours per week

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Resolved concerns with any and all needs of their wireless phone troubleshooting
• Helped customers with billing questions
• Sold wireless phone accessories
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Responded to customer requests for products, services, and company information.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Developed customer service policies and procedures to meet and exceed industry service standards.