Summary
Overview
Work History
Education
Skills
Timeline
Generic

Delayne Meteolechol

Honolulu,HI

Summary

At Snorkel Bob's, I spearheaded store operations, enhancing customer satisfaction and streamlining inventory management. My leadership boosted team efficiency through targeted training and mentoring, while adept cash handling and POS expertise drove operational excellence. Renowned for resolving customer issues swiftly, my approach significantly improved client relations and staff performance.

Overview

16
16
years of professional experience

Work History

Store Manager

Snorkel Bob's
09.2018 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Barista

Safeway
03.2015 - 09.2018
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Used POS system to accurately enter orders and process payments.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Followed exact recipes for mixing and preparing beverage and food items.

Clerk

Airai State Legislature
03.2009 - 12.2014
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
  • Facilitated communication between departments through prompt forwarding of messages and coordination of inter-departmental meetings.
  • Assisted in financial tasks such as invoicing, budget tracking, and expense report processing for optimal fiscal management.
  • Contributed to the success of projects by conducting thorough research and compiling relevant information for use by team members.
  • Provided support for meetings by scheduling appointments, preparing materials, and taking detailed minutes.
  • Made travel arrangements for other employees' business trips, negotiating fair prices on behalf of company.
  • Supported event planning initiatives through venue sourcing, material preparation and logistics coordination resulting in successful gatherings.
  • Coordinated travel arrangements for colleagues, including booking flights, hotels, transportation services for seamless business trips.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Compiled and analyzed data to produce reports.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Created and maintained detailed records of all office activities.
  • Purchased and maintained office supplies.
  • Monitored and tracked budgets and expenses.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.

Education

Undergraduate - Accounting

Lassen Community College
Susanville, CA
2005

Diploma - General Studies And Accounting

Palau High School
Koror, Palau
05.2002

Skills

    Training and mentoring

    Accurate money handling

    Customer Relations

    Staff training and development

    Opening and closing procedures

    Bank deposit procedures

    Employee scheduling

    Staff training/development

    POS systems

    Hourly shift management

    Operations

Timeline

Store Manager

Snorkel Bob's
09.2018 - Current

Barista

Safeway
03.2015 - 09.2018

Clerk

Airai State Legislature
03.2009 - 12.2014

Undergraduate - Accounting

Lassen Community College

Diploma - General Studies And Accounting

Palau High School

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Delayne Meteolechol