DeLaysha McKenzie
McDonough,GA
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
8
8
years of professional experience
Work History
Bartender
King Claw Seafood & Bar
Morrow, GA
07.2024 - Current
- Mixed cocktails and beverages for customers at busy seafood bar.
- Provided excellent customer service to enhance guest experiences.
- Handled cash transactions and processed payments accurately.
Server
Longhorn Steakhouse
Morrow, Georgia
01.2022 - 05.2024
- Delivered exceptional customer service in fast-paced dining environment.
- Managed food and beverage orders efficiently for timely service.
- Upsold menu items to enhance guest experience and increase sales.
Customer Service Representative
Harry & David
Atlanta, GA
05.2020 - 11.2021
- Resolved customer complaints through effective communication and problem-solving.
- Maintained knowledge of product offerings to provide accurate information.
- Assisted customers with product inquiries and order placements.
Server
Red Lobster
McDonough, Georgia
09.2017 - 05.2020
- Managed food and beverage orders efficiently for timely service.
- Handled customer inquiries and resolved issues promptly and professionally.
Education
High School Diploma -
Norcross
Gwinnett, GA05-2020
Some College (No Degree) - Cosmetology
Gwinnett Technical College
Lawrenceville, GASkills
- Cocktail mixing
- Cash handling
- Beverage service
- Menu knowledge
- POS systems
- Customer relationship management
Timeline
Bartender
King Claw Seafood & Bar
07.2024 - Current
Server
Longhorn Steakhouse
01.2022 - 05.2024
Customer Service Representative
Harry & David
05.2020 - 11.2021
Server
Red Lobster
09.2017 - 05.2020
High School Diploma -
Norcross
Some College (No Degree) - Cosmetology
Gwinnett Technical College