Delayshon Thomas
Ontario,CA
Summary
Personable and detail-focused individual with strong aptitude for managing housing programs and client interactions. Possesses thorough understanding of public housing regulations and proficiency in data management software. Aims to enhance community support and efficient administration of housing services.
Overview
7
7
years of professional experience
Work History
Housing Navigator
Encompass Housing
12.2023 - 01.2025
- Conduct assessments to determine Clients' housing needs and eligibility for various programs, including Section 8 and LIHTC.
- Assisted clients in completing housing applications and navigating the application process.
- Provided Crisis intervention and management support to clients facing immediate housing challenges.
- Collaborated with local agencies to connect tenants with resources, promoting self-sufficiency and stability.
- Advised tenants on their rights under the Fair Housing Act, empowering them with knowledge necessary for successful tenancy experiences.
- Improved communication between tenants and property owners, fostering positive relationships and resolving conflicts.
Customer Service Representative
Call The Car
08.2023 - 12.2023
- Company Overview: Call Center; Customer Service Representative
- Inbound call center representative responsible for providing customer satisfaction
- Scheduling medical transportation rides for clients using medical insurances
- Liaison between clients and insurance companies such as IEHP, blue shield and LA care
- Assisted every call with certainty and willingness to book clients rides
- Ensure clients arrive to medical appointments, pharmacy, dentist appointments, hospitals and home, by scheduling roundtrip Lyft rides Uber rides or transportation vendor company rides
- Satisfying the customers every need with urgency, by providing the ultimate customer experience
- Call Center; Customer Service Representative
Front Desk Clerk
San Bernardino County
12.2017 - 05.2023
- Company Overview: Front Desk Clerk
- Handled a large volume of calls
- Process cases for Eligibility and determination
- Aided by phone, email and/or using a ticket management system
- Filed alphabetically and numerically
- Handled all necessary office equipment such as fax machines, printers and scanners
- Verified insurance with insurance companies
- Placed supply orders with different vendors
- Other related duties
- Front Desk Clerk
Education
High School Diploma -
Youth Build Charter School of California
Los Angeles, CA10-2015
Skills
- Customer Service Experience
- Excellent Communication skills
- Knowledgeable in medical terminology
- Data Entry
- Eligibility and authorizations
- Proficient in Microsoft Office Applications
- Team coordination experience
- Emergency response training
Timeline
Housing Navigator
Encompass Housing
12.2023 - 01.2025
Customer Service Representative
Call The Car
08.2023 - 12.2023
Front Desk Clerk
San Bernardino County
12.2017 - 05.2023
High School Diploma -
Youth Build Charter School of California
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