Hi, I’m
Delayza Gustema
Huntsville,AL
Overview
7
years of professional experience
Work History
Infinity sales Group
Sales agent
06.2022 - 11.2023
Job overview
- Inbound calls only
- Set up new accounts like tv, internet, cell phones & home phones services for customers.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
- Adjusted sales scripts to better target needs of specific individuals, boosting sales by Number%.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
Wilen Direct
Bindery employee
02.2022 - 05.2022
Job overview
- Sorting, Packing, Operating, QC
CTDI (Communication Test Design Inc)
Section Head
08.2019 - 03.2021
Job overview
- Inventory control, Sorting, Receiving, Packing Accessories and devices.
XPO LOGISTICS
Section Head
01.2018 - 08.2019
Job overview
- In charge of the lines, making sure they run smoothly
- Packing, Processing, Shipping, Inventory control and many other tasks.
UPS
Warehouse associate II
09.2016 - 12.2017
Job overview
- Loading trucks, Receiving, Shipping, Picking, Packing up Stocking, putting away materials and Running data
- Lots of office work involved.
Education
Penn Foster College
Business Management
12.2023
University Overview
Cumberland County College
Some College Degree
12.2016
University Overview
Vineland Senior High School
High School Diploma
06.2014
University Overview
Skills
- Flexibilities
- Team player
- Motivated
- Customer care experience
- Conflict resolution
- Patient
- Positive attitude
- Helping others
- Collaboration
- Teamwork
- Independence
- Responsibility
- Dependability
- Reliability
- Honesty
- Quick learner
- Adaptability
- Energetic
- Strong work ethic
- Proficient in Windows (MS WORD, MS EXCEL, MS POWER POINT)
- Call Control
- Problem-solving
- Upselling strategies
- Attention to detail
Languages
English
French
Spanish
Creole
Leadership Experience
Leadership Experience
Student Pathway Leadership Institute (SPLI), Acquired leadership and mentoring from local businessmen and officials. Participated in community services in some of the Cumberland County areas.Awards
Awards
Employer of the month twice at UPS Foreign Language achievement AwardProjects
Projects
Red Cross, Helped with filings, documents storage. Organized Blood drives in the metropolitan area. Supported office staff with clerical tasks, as well as motivated the team to excel. Organized awareness events in unprivileged communities and some volunteer work.Timeline
Sales agent
Infinity sales Group
06.2022 - 11.2023
Bindery employee
Wilen Direct
02.2022 - 05.2022
Section Head
CTDI (Communication Test Design Inc)
08.2019 - 03.2021
Section Head
XPO LOGISTICS
01.2018 - 08.2019
Warehouse associate II
UPS
09.2016 - 12.2017
Penn Foster College
Business Management
Cumberland County College
Some College Degree
Vineland Senior High School
High School Diploma