Summary
Overview
Work History
Education
Skills
Timeline
Generic

Delbert Hammer

Aiken,SC

Summary

Operations Manager with a proven ability to enhance operational efficiency and customer satisfaction at Jetstar Aviation. Expertise in vendor sourcing, staff management, and implementing quality assurance controls has led to significant cost reductions and high safety standards. Recognized for fostering team performance and demonstrating strategic leadership in a fast-paced environment. Committed to driving continuous improvement and operational excellence.

Overview

46
46
years of professional experience

Work History

Operations Manager

Jetstar Aviation
Columbia, SC
03.2006 - Current
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Collaborated with team leaders on quality audits.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Formed and sustained strategic relationships with clients.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Performed cost analysis for various projects to determine budget requirements.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Addressed customer concerns with suitable solutions.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Built strong operational teams to meet process and production demands.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Managed scheduling, training and inventory control.
  • Created detailed reports on the performance of individual departments within operations.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Coordinated cross-functional teams to ensure timely delivery of products and services.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Delegated work to staff, setting priorities and goals.
  • Planned delivery routing, team workflows, and promotional initiatives.
  • Negotiated contracts with vendors and service providers, securing favorable terms.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Responded to information requests from superiors, providing specific documentation.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Enforced federal, state, local and company rules for safety and operations.
  • Presented performance and productivity reports to supervisors.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Worked with cross-functional teams to achieve goals.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Operated equipment and machinery according to safety guidelines.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Worked effectively in team environments to make the workplace more productive.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Completed routine maintenance and repair.
  • Updated and maintained databases with current information.

Service Manager

Cummins Atlantic
Charlotte, NC
10.2002 - 03.2006
  • Adhered to customer service standards to foster satisfaction and retention.
  • Coordinated with other departments within the organization to ensure seamless delivery of services.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Established and enforced safety protocols to ensure a safe working environment for all employees.
  • Facilitated communication between the service department and other company divisions.
  • Monitored and analyzed service metrics to identify trends and areas for improvement.
  • Resolved customer complaints quickly and effectively.
  • Produced thorough, accurate and timely reports of project activities.
  • Maintained records of all customer interactions and transactions.
  • Updated and maintained service records and documentation for compliance and quality assurance.
  • Coordinated staff schedules to ensure adequate coverage during peak hours.
  • Implemented quality control measures to uphold company standards.
  • Handled customer complaints and resolved issues promptly to maintain positive relationships.
  • Addressed customer questions and concerns regarding products and services.
  • Hired and trained service department staff to drive performance.
  • Ensured compliance with applicable laws and regulations related to services provided.
  • Coordinated with the warranty department to process claims and provide customer support.
  • Provided technical support for hardware and software issues experienced by customers.
  • Recruited and trained new employees to meet job requirements.
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Motivated and supported employees to maintain low turnover.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Oversaw daily operations of the service department, including scheduling and workflow management.
  • Reviewed customer billing statements for accuracy prior to release.
  • Collaborated with customers to offer solutions to service needs.

Motor Sergeant

U.S. Army
Various Duty Stations, U.S. And Overseas
07.1979 - 10.2002
  • Responded quickly to emergency calls related to motor vehicle accidents.
  • Investigated illegal or suspicious activities, performing direct follow-up or reporting findings to appropriate senior personnel.
  • Provided training sessions on safe driving practices for personnel operating company vehicles.
  • Operated a variety of special purpose automotive equipment including buses, ambulances, forklifts, cranes.
  • Assisted in the preparation of monthly reports concerning operations and maintenance activities.
  • Maximized data collection accuracy scores by recording, storing and analyzing security information with zero discrepancies.
  • Ensured that all safety procedures were followed while performing job duties.
  • Performed preventive maintenance services such as oil changes, lubrications, tune-ups, tire rotations, brake repairs.
  • Repaired or replaced defective parts using hand tools or power tools as required.
  • Strengthened operational efficiencies and traceability by developing organizational deployment material filing systems for confidential employee records and reports.
  • Adhered to established policies and procedures pertaining to fleet management.
  • Conducted periodic inspections of vehicles for compliance with safety regulations.
  • Established and maintained maintenance schedule for group vehicles.
  • Monitored vehicle performance to detect malfunctions and diagnose causes.
  • Repaired parts and installed replacements to correct problems.
  • Performed troubleshooting and diagnostic procedures to assess problems and develop solutions.
  • Scheduled routine vehicle servicing according to manufacturer's specifications.
  • Inspected and tested new vehicles for necessary adjustments.
  • Tracked fuel consumption rates for each vehicle assigned in order to maintain efficient use of resources.
  • Prepared detailed reports on mechanical problems found during inspection process.
  • Trained new team members on successful repair strategies and shop policies.
  • Maintained an up-to-date knowledge of industry trends regarding automotive technology.
  • Ensured proper maintenance and repair of motor vehicles, equipment, and accessories.
  • Provided technical guidance to subordinate personnel in the repair and operation of motor vehicles.
  • Updated and maintained databases with current information.

Education

Automotive Service And Repair

Central Texas College
Killeen, TX
06-1987

Skills

  • Production
  • Health and safety compliance
  • Performance monitoring
  • Performance reporting
  • Marketing
  • Incidents management
  • Performance management
  • Quality assurance controls
  • Document control
  • Troubleshooting and problem solving
  • Forecasting and scheduling
  • Management information systems
  • Work flow planning
  • Staff management
  • Management
  • Maintenance planning
  • Cost control
  • Vendor sourcing

Timeline

Operations Manager

Jetstar Aviation
03.2006 - Current

Service Manager

Cummins Atlantic
10.2002 - 03.2006

Motor Sergeant

U.S. Army
07.1979 - 10.2002

Automotive Service And Repair

Central Texas College

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Delbert Hammer