Delbert Ralph Thomas
Tracy,Ca.
Summary
Branch Manager at United Rentals with expertise in sales strategy and customer relationship management. Skilled in profit and loss analysis and safety compliance, leading teams to surpass operational targets. Achievements include enhancing customer loyalty and increasing profitability through innovative solutions and effective communication.
Overview
20
20
years of professional experience
Work History
Branch Manager
United Rentals
07.2022 - Current
- Manage overall branch operations to ensure safety, productivity, customer service, and profitability
- Oversee sales efforts and business initiatives
- Prepare reports, including profit and loss statements, monthly operating reviews, monthly forecasting and yearly budgets along with other reports detailing operational status
- Manage personnel matters
- Oversee all safety matters, including audits, safety training, OSHA compliance, DOT regulations and drug and alcohol testing
- Any other duties assigned as needed
Rental Sales/Rental & Transportation Mgr
D&D Lift, LLC
04.2018 - 06.2023
- Started as Outside Sales rep, promoted to Rental/Transportation Manager
- Generate new rental customers and assist with opening accounts by visiting job sites and customer's business locations
- Complete rental quotes for new customers of Rentals
- Provide customers with options to purchase/lease new and used equipment
- Take customer calls for equipment rental request and service calls
- Build and maintain customer relationships to improve customer loyalty and satisfaction
- Maintain a working knowledge of competitor's practices and rental rates, and re-rent equipment as needed based on customer's needs
- Coordinate with the shop to have the rental equipment serviced and or repaired, which also include working with the field service dispatcher to provide field mechanics to respond to customer's job sites to repair rental equipment in the event of a breakdown
- Completed all aspects of the day-to-day operation of a Rental Coordinator from start to finish including dispatching the daily delivery routes
- Dispatch Field Service mechanics as needed/Vacation or sick call fill in
- Deliver rental equipment as needed/backup Class A driver
- Conduct the Hiring/Firing process for Salesman, Truck driver, and support staff
- Time keeping for my team which consisted of (7) Sales Reps, (5) Truck Drivers, and (2) inside support staff members
- Complete employee Reviews/Disciplinary write ups
- Inventory of rental equipment for both Tracy & Woodland locations
- Forecast new equipment needs based on missed rentals and salesman request
- Assist with entering new machine into DOORS system and assign new EIN # and equipment numbers for the shop to prep unit to be rental ready
- Assist sales reps and customers with damage bills/Work with customers for a fair resolution and apply credits when warranted
Dispatcher
County of San Mateo Public Safety Communications
San Mateo
09.2015 - 04.2018
- Conduct all aspects of a call taker/911 Dispatcher, in multiple jurisdictions throughout the county of San Mateo
- Answer all 911 calls and enter them as calls for service for their perspective jurisdiction
- Dispatch patrol Officers/Deputies to all calls for service, including any self-initiated conducted by the patrol Officers/Deputies
- Conduct record/warrant checks on subjects for the Officers/Deputies in the field
- Enter missing subjects into MUPS system
- Enter and remove stolen vehicles into the SVS system
- Update warrants in the perspective system when arrested by Officers/Deputies
- Create countywide teletypes and broadcast them via radio county wide (BOL's)
Detective
East Palo Alto Police Department
East Palo Alto
06.2012 - 08.2015
- Assigned as a General Crime Detective which includes; property crimes, violent crimes, robberies and gang-related crimes including homicides
- Investigated numerous major crimes, including sex crimes, street robberies, gang crimes, shootings, and homicides
- Assigned to the 'Operation Sunny Day' Task Force in 2013
- Assist the San Mateo County Gang Task Force as needed
- Assist outside agencies throughout the Bay Area with gang-related investigations, involving suspects from East Palo Alto
- Served as Acting Watch Commander (Supervisor) as needed over the Criminal Investigation Division (Detectives)
- Work closely with the District Attorney's Office in preparing cases for prosecution and testifying in court
- Authored several search warrants, court orders and Hemisphere orders as part of my own investigations as well as in assisting outside agencies with their investigations
- Worked closely with the FBI, who assisted me in one of my investigations involving a triple shooting in the city of East Palo Alto
- Recruited and acted as the handler of confidential informants
Police Officer
East Palo Alto Police Department
East Palo Alto
08.2009 - 08.2015
- Served as a routine Patrol Officer within the City of East Palo Alto.
- Respond to calls for service and conducted self-initiated Police activity. During my time as a Patrol Officer I have responded to numerous major crimes scenes including homicides, shootings, stabbings, and fatal vehicle accidents
- Used confidential informants to assist in identifying suspects in multiple homicide investigations
Rental Coordinator/Outside Sales Rep
Peterson Tractor
03.2005 - 01.2009
- Answer telephones and process rental requests
- Assist Rental Sales Reps
- Write rental agreements, check customer's credit and insurance, set up transportation of equipment to complete rental transactions
- Complete rental invoicing
- Maintain a working knowledge of competitor's practices and rental rates, and re-rent equipment as needed based on customer's needs
- Coordinate with the shop to have the rental equipment serviced and or repaired prior to and after each rental, which also included dispatching field service mechanics to customer's job sites to repair rental equipment breakdowns
- Complete inventory checks on all rental equipment and attachment as requested
- Promoted to Outside Sales Rep
- Performed basic functions of an outside Sale Rep, which included the sales of used equipment out of territory, advertising of used equipment via online, work with the shop to prepare the sold equipment for transportation
- Build customer relationships to improve customer loyalty and satisfaction
Education
Dispatcher Academy -
County of San Mateo Public Safety Communications
01.2016
POST Dispatcher Academy -
County of San Mateo Public Safety Communications
09.2015
Police Officer Trainee -
South Bay Region Training Consortium
06.1999
Skills
- Cellebrite UFED Forensic cellular telephone downloading
- Reading and interpreting data in cellular telephone records
- Reviewing records from social media sites
- Use of computers and internet resources
- Recruiting and maintaining confidential informants
- Planning and executing large-scale operations
- Working with law enforcement agencies
- Multi-tasking
- Customer service
- Motivated to learn
- Branch operations management
- Sales strategy development
- Profit and loss analysis
- Safety compliance
- Inventory control
- Customer relationship management
- Employee training
- Forecasting and budgeting
- Team leadership
- Conflict resolution
- Effective communication
- Problem solving
- Problem-solving
- Friendly
- Build customer relationships
Timeline
Branch Manager
United Rentals
07.2022 - Current
Rental Sales/Rental & Transportation Mgr
D&D Lift, LLC
04.2018 - 06.2023
Dispatcher
County of San Mateo Public Safety Communications
09.2015 - 04.2018
Detective
East Palo Alto Police Department
06.2012 - 08.2015
Police Officer
East Palo Alto Police Department
08.2009 - 08.2015
Rental Coordinator/Outside Sales Rep
Peterson Tractor
03.2005 - 01.2009
Dispatcher Academy -
County of San Mateo Public Safety Communications
POST Dispatcher Academy -
County of San Mateo Public Safety Communications
Police Officer Trainee -
South Bay Region Training Consortium