Delbert Turner
Kansas City,MO
Summary
Proven leader in transportation and retail management, excelling in heavy equipment operation and team collaboration. At Missouri Department of Transportation, enhanced road safety and efficiency, achieving significant improvements in traffic management. Skilled in problem-solving and effective communication, consistently exceeding goals through meticulous attention to detail and organizational prowess.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
Senior Highway Maintenance Worker
Missouri Department of Transportation
11.2019 - 11.2024
- Assisted with traffic control during construction projects, promoting the safety of workers and motorists alike.
- Operated all heavy equipment properly according to employer safety specifications.
- Improved road conditions by filling potholes, repairing cracks, and sealing surfaces with appropriate materials.
- Filled potholes and smoothed out rough surfaces.
- Ensured proper signage installation and maintenance, facilitating clear communication of traffic rules and directions to drivers.
- Safely controlled traffic in high-volume areas during roadwork projects and repairs.
- Conducted routine equipment checks and performed minor repairs on machinery, ensuring optimal functionality throughout operations.
- Maintained roadside vegetation by trimming trees, shrubs, and grasses to ensure clear visibility for motorists.
- Documented completed work accurately for recordkeeping purposes, enabling proper tracking of maintenance activities over time.
- Cleaned and graded ditches, drainage structures, highway shoulders and slopes.
- Patched broken pavement for safe travel by dumping, spreading and tamping asphalt.
- Removed debris and snow and kept roadways and parking lots clear.
- Promoted teamwork within the crew by assisting coworkers with tasks such as loading/unloading equipment or providing guidance when necessary.
- Increased motorist satisfaction by responding promptly to reported road issues and addressing them as needed.
- Removed snow, ice and debris from roadways after storms to clear major transportation routes.
Manager in Training
Domino's Pizza
03.2019 - 11.2019
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
- Maximized productivity through regular performance evaluations, providing constructive feedback, and setting clear expectations for staff members.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Coordinated staffing schedules to ensure optimal coverage during peak hours without sacrificing employee satisfaction or work-life balance considerations.
- Used company reports to analyze sales, gross profit and inventory activities.
- Described product to customers and accurately explained details and care of merchandise.
- Assisted with onboarding of new employees by providing training and development resources.
- Gained knowledge of company policies, protocols and processes.
- Handled day-to-day customer or client questions via telephone or email.
- Acted with integrity, honesty, and knowledge to promote culture of company.
Counter Salesperson
Ferguson Plumbing Supply
09.2017 - 02.2019
- Assisted in maintaining a well-organized merchandise display for easy customer browsing.
- Delivered exceptional customer experiences by actively listening to needs, offering tailored solutions, and following up on inquiries or concerns promptly.
- Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
- Kept abreast of new products and promotions within the company repertoire so as to offer timely suggestions tailored specifically towards individual client tastes.
- Supported store merchandising efforts by assisting with visual displays, replenishment, and pricing updates.
- Resolved customer complaints efficiently, demonstrating professionalism and empathy at all times.
- Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
- Built strong rapport with customers, fostering loyalty and repeat business.
Counter Salesperson
HD Supply
08.2014 - 09.2017
- Assisted in maintaining a well-organized merchandise display for easy customer browsing.
- Delivered exceptional customer experiences by actively listening to needs, offering tailored solutions, and following up on inquiries or concerns promptly.
- Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
- Kept abreast of new products and promotions within the company repertoire so as to offer timely suggestions tailored specifically towards individual client tastes.
- Supported store merchandising efforts by assisting with visual displays, replenishment, and pricing updates.
- Resolved customer complaints efficiently, demonstrating professionalism and empathy at all times.
- Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
- Built strong rapport with customers, fostering loyalty and repeat business.
- Enhanced team productivity by sharing product knowledge and expertise with colleagues.
- Increased customer satisfaction by providing personalized service and product recommendations.
- Exceeded monthly sales goals consistently by leveraging strong product knowledge, persuasive selling skills, and attentive customer service.
- Managed inventory levels, conducting regular stock checks and placing orders as needed.
- Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
- Maintained clean, organized and professional counter space with continuous upkeep.
- Finalized sales by completing payments and required paperwork.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prioritized helping customers over completing other routine tasks in store.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Performed cash, card, and check transactions to complete customer purchases.
- Promoted store events and discounts, driving increased foot traffic during sale periods.
Assistant Store Manager
TA Minit Mart
06.2013 - 07.2015
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Trained and guided team members to maintain high productivity and performance metrics.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Shipping Supervisor
Barnett Plumbing Supply
02.2006 - 01.2013
- Trained new team members on proper and safe use of tools and equipment.
- Pulled, verified, and packaged items for shipment.
- Inspected loading operations for improvements in efficiency and safety.
- Developed effective communication channels between warehouse, shipping department, and sales teams for smooth operations.
- Reduced order errors through meticulous attention to detail in the verification of incoming and outgoing shipments.
- Facilitated smooth transitions during shift changes by creating comprehensive handover notes detailing pending tasks and potential issues.
- Coordinated with multiple departments for seamless order fulfillment, enhancing cross-functional collaboration within the company.
- Oversaw loading dock operations, maintaining a safe environment and preventing accidents or delays during peak hours.
- Collaborated with sales team to resolve customer complaints quickly and efficiently.
- Optimized storage space usage by organizing inventory according to product type and frequency of use.
- Managed inventory levels effectively through regular audits, adjustments, and communication with suppliers.
- Enhanced warehouse efficiency by implementing streamlined shipping and receiving processes.
- Oversaw warehouse crew stocking inventory and preparing loads.
- Processed returns and updated accounts.
- Developed and maintained relationships with shipping vendors to achieve reliable delivery of orders and boost rapport.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Monitored progress of tasks to provide feedback for improvement.
- Handled day-to-day shipping and receiving overseeing more than 250 packages per day.
- Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.
Education
Independence Community College
Independence, KSCarpentry
Job Crops
Kansas City, MO04-2002
Truck Driving
Wichita Area Vo Tech
Wichita, KS08-1998
High School Diploma -
Wichita Heights High School
Wichita, KS05-1992
Skills
- Work zone safety
- Traffic control management
- Heavy equipment operation
- Snow removal
- Hazardous material handling
- Environmental compliance
- Excavation support
- Asphalt paving
- Erosion control
- Bridge inspection
- Roadway maintenance
- Sign installation
- Hand tool proficiency
- GPS navigation
- First aid training
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Safe equipment handling
- Attention to detail
- Time management
- Construction safety
- Excellent communication
- Organizational skills
- Active listening
- Safety procedures
- Self motivation
- Quality control
- Interpersonal and written communication
- Professionalism
- Traffic management
- Material transportation
- Traffic sign installation
- Dump truck operation
- Communication skills
Timeline
Senior Highway Maintenance Worker
Missouri Department of Transportation
11.2019 - 11.2024
Manager in Training
Domino's Pizza
03.2019 - 11.2019
Counter Salesperson
Ferguson Plumbing Supply
09.2017 - 02.2019
Counter Salesperson
HD Supply
08.2014 - 09.2017
Assistant Store Manager
TA Minit Mart
06.2013 - 07.2015
Shipping Supervisor
Barnett Plumbing Supply
02.2006 - 01.2013
Independence Community College
Carpentry
Job Crops
Truck Driving
Wichita Area Vo Tech
High School Diploma -
Wichita Heights High School
Similar Profiles
Wyatt HinesWyatt Hines
Senior Highway Maintenance Worker at Missouri Department Of TransportationSenior Highway Maintenance Worker at Missouri Department Of Transportation
Brian KribbsBrian Kribbs
Senior Equipment Technician at Missouri Department of TransportationSenior Equipment Technician at Missouri Department of Transportation
Adam ContrerasAdam Contreras
Senior Maintance Worker at Missouri Department Of TransportationSenior Maintance Worker at Missouri Department Of Transportation