Delbert Dwayne Mullins
Gaylord
Summary
Dedicated automotive technician with several years in service and repair. Friendly and upbeat professional enthusiastic about automotive work. Focused on satisfying customers, supporting team and meeting shop targets by applying superior work ethic, mechanical knowledge and excellent customer service skills.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Owner/Operator
Grosse Pointe Auto Repair
Grosse Pointe
02.2008 - 10.2025
- Managed daily operations of a full-service auto repair facility.
- Supervised a team of skilled technicians and support staff.
- Ensured compliance with safety regulations and industry standards.
- Coordinated scheduling for customer appointments and service tasks.
- Conducted inspections to maintain quality control of repairs performed.
- Developed relationships with customers to provide exceptional service.
- Oversaw inventory management and parts procurement processes.
- Implemented training programs for staff on new repair techniques.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Set pricing structures according to market analytics and emerging trends.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Observed safety protocols and driving laws to maximize road and personnel safety.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Provided leadership support for team members through coaching and mentorship programs.
- Resolved conflicts between employees in a professional manner.
- Notified customers of potential late deliveries, resulting in decrease in calls to company support line.
Lead Mechanic
Grosse Pointe Auto Repair
Grosse Pointe
02.2008 - 10.2025
- Diagnosed vehicle issues using advanced diagnostic equipment and tools.
- Supervised team of mechanics during complex repairs and maintenance tasks.
- Trained junior mechanics on best practices for vehicle servicing and repair.
- Collaborated with customers to explain repair options and procedures clearly.
- Managed inventory of parts and supplies for efficient shop operations.
- Ensured compliance with safety standards in all repair and maintenance activities.
- Developed maintenance schedules to keep vehicles in optimal condition.
- Ordered replacement parts as needed from suppliers and vendors.
- Conducted quality control checks on completed repairs before vehicle delivery.
- Supervised the work of other mechanics in completion of repair projects.
- Diagnosed mechanical problems and determined necessary repairs using technical manuals and diagnostic equipment.
- Communicated job status and estimated completion times.
- Documented and updated maintenance records, documents and work order logs.
- Performed preventive maintenance on vehicles, equipment and tools to ensure proper working order.
- Conducted regular inspections of vehicles to identify potential issues before they become major problems.
- Tested mechanical units to diagnose malfunctions, using pneumatic, electrical and electronic testing equipment.
- Provided technical advice and assistance to customers concerning their automotive needs.
- Repaired or replaced defective parts, components or systems using hand tools, power tools and special equipment.
- Inspected completed repairs to ensure conformance with standards and specifications.
- Used computer maintenance program to produce repair orders and charge out parts.
- Mentored and coached team to motivate, educate and enhance performance.
- Monitored inventory levels of spare parts and supplies; placed orders when necessary.
- Provided training to new mechanics in the use of test equipment, shop tools and safety procedures.
- Developed cost estimates for vehicle repair services based on labor times and material costs.
- Inspected completed work and monitored compliance with regulations and standards.
- Reviewed customer complaints regarding service performed by subordinates; took corrective action when necessary.
- Analyzed complex mechanical issues quickly and accurately to minimize downtime.
- Evaluated staff based on productivity, workmanship and safety record to address areas needing improvement.
- Completed maintenance and repair work on components and equipment.
- Resolved customer concerns and team member issues through email communication.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Kept work garage clean and organized to meet internal and regulatory expectations governing safety.
- Wrote service orders, accepted payments and updated customer accounts to maintain CRM system.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
- Reviewed work orders and discussed with supervisors.
- Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
- Conducted test drives before and after repair services.
- Planned work procedures using charts, technical manuals and experience.
- Adjusted and repaired systems to meet manufacturers' performance specifications.
- Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
- Aligned wheels using special alignment equipment and wheel-balancing machines.
- Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Removed old oil, replaced filters, and added correct amounts of fluids.
- Tested components and systems using infrared engine analyzers, compression gauges and computerized diagnostic devices.
- Evaluated vehicle schematics to assess required parts and order accordingly.
Automotive Service Writer
Grosse Pointe Auto Repair
Grosse Pointe
02.2008 - 10.2025
- Assisted customers with service inquiries and appointment scheduling.
- Prepared detailed service estimates for automotive repairs and maintenance.
- Communicated repair progress and recommendations to customers effectively.
- Coordinated with technicians to ensure timely completion of services.
- Managed customer records and service history using industry-standard software.
- Handled customer complaints and resolved issues with professionalism.
- Maintained a clean and organized front desk area for optimal service flow.
- Educated customers on vehicle care and maintenance best practices.
- Managed incoming calls efficiently by providing timely responses or directing them accordingly.
- Provided time and cost estimates for proposed service to gain customer authorization.
- Documented service information in system within client profiles and updated repair status.
- Observed and managed repair time to accelerate return of vehicle to customer.
- Maintained a safe working environment by adhering to safety protocols at all times.
- Handled cash transactions accurately and efficiently.
- Inspected vehicles to determine necessary maintenance or repair needs.
- Called customers to schedule vehicle inspections, recall work and preventive maintenance.
- Scheduled repair work by assigning tasks to mechanics based on skills and availability.
- Processed payments from customers in accordance with company policies.
- Ordered parts from suppliers as needed.
- Courteously greeted customers and assisted with initiating service requests.
- Advised customers on proper care and preventive maintenance of their vehicles.
- Processed invoices for payment and checked warranties for coverage eligibility.
- Researched vehicle maintenance history to determine maintenance needs.
- Organized documents related to vehicle servicing or repairs.
- Assisted mechanics with diagnosing complex mechanical problems using computerized diagnostic equipment.
- Reviewed work orders with technicians to ensure accuracy of services provided.
- Filed insurance claims when applicable and followed up with insurers regarding status updates.
- Created service order requests by documenting customer complaints and repair needs in work orders.
- Resolved customer complaints in an efficient manner while maintaining high levels of professionalism.
- Participated in training sessions related to automotive service writing techniques.
- Ensured all safety protocols were strictly adhered to within the shop environment.
- Maintained accurate records of customer transactions including payments received.
- Entered mechanics' time into system, communicated completed work to customers and closed service work orders.
- Explained repair procedures and pricing options to customers in a clear manner.
- Recorded customer information, vehicle mileage, and details of services performed.
- Updated knowledge of automotive technology, industry trends, products, services, and regulations.
- Worked closely with the service department personnel to coordinate daily activities.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
- Conferred with customers to understand service needs and write up accurate orders.
- Presented accurate estimates to inform customers of service charges and expectations.
- Discussed options with customers, helping each make optimal choices for individual needs.
- Scheduled and coordinated work for many customers each day in fast-paced setting.
Education
State Certification - Automotive Repair
MCI
Detroit, MISkills
- Engine rebuilding
- Diagnostic equipment
- Quality control
- Inventory management
- Automotive repair
- Customer relationship management
- Problem solving
- Effective communication
- Conflict resolution
- Safety compliance
- Team supervision
- Engine diagnostics
- Cost analysis
Certification
- State certified
- Engine repair
- Engine performance
- Steering and suspension
- Ac systems
- Automatic transmission
- Brakes
- Electrical
- Ase certified
- Engine repair
- Brakes
- Engine performance Steering
- Steering and suspension
- Ac systems
- Electrical
Timeline
Owner/Operator
Grosse Pointe Auto Repair
02.2008 - 10.2025
Lead Mechanic
Grosse Pointe Auto Repair
02.2008 - 10.2025
Automotive Service Writer
Grosse Pointe Auto Repair
02.2008 - 10.2025
State Certification - Automotive Repair
MCI