DELBRA JOHNSON
Columbus
Summary
Dedicated professional with expertise in crisis intervention and emergency response. Proven ability to enhance resident well-being through effective communication and teamwork.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Residential House Manager
POSITIVE CARE AND MENTORING
08.2025 - Current
- Supervised daily operations, ensuring compliance with safety and health regulations.
- Coordinated care plans, collaborating with multidisciplinary teams to support resident needs.
- Developed and implemented engaging activities, enhancing residents' social interactions and well-being.
- Monitored medication administration, ensuring accuracy and adherence to prescribed regimens.
- Conducted regular assessments of resident progress, adjusting care strategies as necessary.
- Trained new staff on policies and procedures, fostering a supportive team environment.
- Facilitated communication between families and staff, promoting transparency and trust in care delivery.
Emergency Communications Technician
Columbus Police Department
11.2021 - 08.2025
- Operated emergency communication systems to ensure timely response to incidents.
- Monitored radio communications for accuracy and clarity during critical situations.
- Assisted in training new technicians on emergency protocols and communication procedures.
- Collaborated with law enforcement personnel to facilitate effective information exchange during emergencies.
- Reduced errors in documentation, ensuring consistency across all logs and reports related to emergency calls handled each shift.
- Enhanced emergency response times by efficiently prioritizing and dispatching emergency calls.
- Delivered high-quality customer service, addressing the needs of distressed callers with empathy and professionalism.
Residential House Manager
CHANGING LIVES S&P INC
08.2017 - 08.2024
- Managed staff schedules, optimizing resource allocation for maximum efficiency and productivity.
- Trained new staff on operational protocols, fostering a collaborative work environment and consistent service standards.
- Recruited hired, and trained new staff members, cultivating a high-performance team dedicated to excellent resident service.
- Ensured compliance with local housing regulations by staying current on updates and making necessary adjustments to policies or practices accordingly.
- Oversaw budget to manage expenditures and control costs.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Communicated with patients, ensuring that medical information was kept private.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Education
Bachelor of Science - Criminal Justice
Columbus State University
Columbus, Georgia, GA06-2027
Associate of Science - English
Georgia Military College
Milledgeville, GA06-2015
High School Diploma -
SHAW HIGH SCHOOL
COLUMBUS,GA06-2013
Skills
- Safety management
- Crisis intervention
- Staff training
- Preventive Maintenance
- Employee scheduling
- Behavior modeling
- Emergency response
- Quality service
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Reliability
- Excellent communication
Certification
CPR/BLS/FIRST AID
Timeline
Residential House Manager
POSITIVE CARE AND MENTORING
08.2025 - Current
Emergency Communications Technician
Columbus Police Department
11.2021 - 08.2025
Residential House Manager
CHANGING LIVES S&P INC
08.2017 - 08.2024
Bachelor of Science - Criminal Justice
Columbus State University
Associate of Science - English
Georgia Military College
High School Diploma -
SHAW HIGH SCHOOL