Delcarria McCullough
Chula Vista,CA
Summary
Versatile customer service representative capable of provide tailored based solutions. 7+ years' experience with building loyal client relationships with exceptional communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clerical Associate
GKN Aerospace
El Cajon, CA
08.2021 - 09.2024
- Compiled data and generated reports for management review.
- Assisted with special projects as needed such as mailings or filing system updates.
- Provided administrative support to department staff members as required.
- Received visitors at front desk, provided assistance as needed, and directed them to the appropriate party or area.
Security Guard
AlliedUniversity Security
11.2020 - 08.2021
- Ensure the facility is provided with high quality security services to protect people and property by reporting safety concerns, security breaches and unusual circumstances both verbally and in writing
- Build, improve and maintain effective relationships with both client employees and guests.
Customer Service Representative
Kelly Services
10.2019 - 09.2020
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Full-time Key Holder
Vitamin Shoppe
Fayetteville, NC
06.2017 - 01.2020
- Trained, managed and motivated employees to promote professional skill development.
- Analyzed weekly sales reports to identify trends or issues.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
Sales Associate
Sunglass Hut
San Diego
10.2016 - 04.2017
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assessed customer needs to provide assistance and information on product features.
- Processed transactions using a point-of-sale system.
Assistant Manager
The Body Shop
San Diego
10.2015
- Collaborated with management on developing strategic plans for achieving business goals.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Education
Some College (No Degree) - Communication Studies
San Diego Mesa College
San Diego, CADiploma -
Point Loma High
San Diego, CASkills
- Microsoft Office
- Customer Service
- Organizing and Categorizing
- Clerical Support
- Dedicated Team Player
- Positive Attitude
Certification
Notary Public commissioned until Jun/2025
Timeline
Clerical Associate
GKN Aerospace
08.2021 - 09.2024
Security Guard
AlliedUniversity Security
11.2020 - 08.2021
Customer Service Representative
Kelly Services
10.2019 - 09.2020
Full-time Key Holder
Vitamin Shoppe
06.2017 - 01.2020
Sales Associate
Sunglass Hut
10.2016 - 04.2017
Assistant Manager
The Body Shop
10.2015
Some College (No Degree) - Communication Studies
San Diego Mesa College
Diploma -
Point Loma High
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