Delcy Stoddard
Scottsdale,AZ
Summary
Friendly and reliable, with advanced training in chemical peels, hair removal, airbrush tanning, and facials.
Sales-focused, customer-oriented. Expertise in marketing and promotional events.
Proficient in computer spa programs, product sales and customer appointment set-up.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Master Esthetician
Delcy Does Beauty
05.2022 - Current
- Developed individualized, therapeutic skin care programs.
- Gained knowledge of facial massage techniques and skin care product ingredients.
- Reinforced customer selections by reviewing use and benefits of chosen products.
- Handled busy schedules and stayed on top of key deadlines.
- Resolved customer complaints and facilitated conflict resolutions.
- Explained benefits of skin care products to clients.
- Created repeat business by developing long-term relationships with regular customers.
- Advised clients on proper home-care regimens.
- Fostered friendly, warm, and exceptional customer experience.
Lead Esthetician
Melt By Melissa
11.2016 - 05.2021
- Created customized treatments for individual clients to address specific skin, brow, and lash needs.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Recommended retail products for at-home use.
- Sterilized equipment for client treatments.
- Provided clients with knowledge of all cosmetic services being provided.
- Welcomed clients arriving for appointments.
- Assisted in developing monthly promotional campaigns to attract new clients.
- Trained new estheticians on proper skin care techniques and safety protocols to develop capabilities of individuals and improve team efficiency.
- Created repeat business by developing long-term relationships with regular customers.
- Explained benefits of skin care products to clients.
Server Shift Leader
D'lish - Healthy On-the-go
01.2013 - 06.2016
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
- Managed scheduling for servers, maintaining adequate staffing levels while accounting for personal employee needs.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
Education
Esthetician License - Master Aesthetician
Penrose Academy
Scottsdale, AZ06.2016
High School Diploma -
Bainbridge High School
Bainbridge Island, WA06.2010
Skills
- Spa Retail Sales
- Chemical Facial Peels/Dermaplaning/Microneedling
- Waxing/Sugar Hair Removal
- Clean Equipment
- Superior Attention to Detail
- Product Knowledge/Recommendations
- Marketing and Promotions
- Customer Experience/Relationships
Certification
- [Piercing certification] Training - 2022
Timeline
Master Esthetician
Delcy Does Beauty
05.2022 - Current
Lead Esthetician
Melt By Melissa
11.2016 - 05.2021
Server Shift Leader
D'lish - Healthy On-the-go
01.2013 - 06.2016
Esthetician License - Master Aesthetician
Penrose Academy
High School Diploma -
Bainbridge High School