Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

DeLeana Genwright

Royse City

Summary

Dynamic leader with proven expertise in staff training and development, honed at Buffalo Wild Wings and SALC. Excelled in implementing cost-saving strategies and enhancing customer satisfaction, demonstrating exceptional multitasking and customer service skills. Fostered team collaboration, significantly improving operational efficiency and food safety standards.

Overview

4
4
years of professional experience

Work History

Server Trainer (Part Time)

Buffalo Wild Wings
01.2023 - 07.2023
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.

Assistant Director of Operations

SALC
09.2021 - 07.2023
  • Implemented cost-saving measures by identifying ways to reduce expenses without compromising quality.
  • Conducted regular staff meetings to maintain open lines of communication within the team, fostering a positive work environment.
  • Coordinated facility maintenance schedules to ensure smooth operations without impacting daily tasks.
  • Established best practices in customer service, leading to improved satisfaction rates among clients.

Kitchen Manager

SALC
05.2021 - 08.2023
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.

Manager

La Familia
12.2019 - 12.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Improved marketing to attract new customers and promote business.

Education

Associate Of Science -

Dallas College
Dallas, TX

High School Diploma -

Saginaw Arts And Sciences Academy
Michigan
06.2019

Skills

  • Multitasking and organization
  • Customer service
  • Food safety
  • Inventory management
  • Food preparation
  • Staff training and development
  • Kitchen management
  • Staff management

References

Shyann Chatman - Former Shift Lead Panda Express (989) 798-2350)

Tiarra Wright - State of Georgia Traffic Data Analyst (989) 909-5900)

Tamara Jones-Genwright - Business Consultant (945) 318-7553

Timeline

Server Trainer (Part Time)

Buffalo Wild Wings
01.2023 - 07.2023

Assistant Director of Operations

SALC
09.2021 - 07.2023

Kitchen Manager

SALC
05.2021 - 08.2023

Manager

La Familia
12.2019 - 12.2020

Associate Of Science -

Dallas College

High School Diploma -

Saginaw Arts And Sciences Academy

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DeLeana Genwright