Summary
Overview
Work History
Education
Skills
Timeline
Generic

Delease Matthews

Houston,TX

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

15
15
years of professional experience

Work History

Training and Development Specialist

Richmond State Supported Living Center
Richmond, TX
08.2024 - Current
  • Managed multiple projects simultaneously while maintaining strict deadlines and adhering to budget constraints.
  • Composed informative instructional materials, including manuals, guides, and job aids for diverse learning preferences.
  • Provided coaching and mentoring to employees.
  • Mentored new hires with personalized coaching, accelerating their integration into the team dynamic.
  • Developed job-specific competencies and performance standards.
  • Trained and mentored 20-30 new personnel hired to fulfill various roles.
  • Coordinated special events such as seminars, conferences, or guest speaker sessions to enhance employee learning experiences beyond the classroom setting.
  • Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
  • Improved data accuracy by meticulously verifying and correcting information during entry.
  • Audited production reports, tracking data entry and processing errors.

Behavioral Health Specialist

Richmond State Supported Living Center
Richmond, TX
06.2024 - Current
  • Maintained accurate records of all activities performed throughout internship period
  • Prepared reports summarizing project progress and results for management review
  • Assisted with event planning, support and execution of virtual and in-person engagements
  • Displayed strong telephone etiquette, effectively handling difficult calls
  • Review and update consents
  • Consulted regularly with psychiatrists regarding medication management recommendations for shared clients, ensuring optimal pharmacological interventions complementing therapy approaches.
  • Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
  • Provided crisis intervention services during emergency situations, ensuring immediate support and safety for affected individuals.

Switchboard Operator

Richmond State Supported Living Center
Richmond, TX
12.2023 - 05.2024
  • Utilized multiple computer applications such as Microsoft Office Suite to maintain records of all incoming and outgoing calls
  • Handled confidential information with discretion and professionalism
  • Answered and transferred incoming calls to appropriate departments, personnel or outside lines
  • Provided administrative support to area employees by routing mail, ordering supplies and filing documents
  • Operated telephone switchboard to provide information, take messages and forward calls
  • Participated in emergency preparation meetings to understand crisis management procedures
  • Placed equipment, supplies or catering orders for meetings
  • Used reference files to answer simple questions about client business
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Maintained confidentiality of information regarding clients and company.

Admissions Assistant

Hope bridge Hospital
Houston, TX
07.2009 - 04.2015
  • Prepared and distributed admissions materials such as brochures, pamphlets, applications
  • Created reports summarizing admissions statistics by major or program area
  • Organized events including open houses, orientations, college fairs to promote the school's programs
  • Reviewed application documents for accuracy and completeness prior to processing them for review by Admissions Committee
  • Managed incoming inquiries from potential applicants, providing detailed information about admission requirements
  • Accepted, verified, and processed applications per month
  • Helped complete admissions packets and submitted paperwork to professionals for review and processing
  • Managed approximately 100 incoming calls, emails and faxes per day for customers

Education

Bachelor of Arts - Management and Leadership

Capella University
Minneapolis, MN
06.2025

Associate of Arts - Multidisciplinary Studies

Houston Community College
Houston, TX
01.2022

Skills

  • Record keeping
  • Analytics
  • Clerical Support
  • Report Writing
  • Scheduling
  • Meeting Coordination
  • Spreadsheet tracking
  • Data Entry
  • Team Collaboration
  • Microsoft Office Suite
  • Organizational Development
  • Employee Coaching
  • Problem-solving abilities
  • Time Management

Timeline

Training and Development Specialist

Richmond State Supported Living Center
08.2024 - Current

Behavioral Health Specialist

Richmond State Supported Living Center
06.2024 - Current

Switchboard Operator

Richmond State Supported Living Center
12.2023 - 05.2024

Admissions Assistant

Hope bridge Hospital
07.2009 - 04.2015

Bachelor of Arts - Management and Leadership

Capella University

Associate of Arts - Multidisciplinary Studies

Houston Community College

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Delease Matthews