Delease Matthews
Houston,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Training and Development Specialist
Richmond State Supported Living Center
08.2024 - Current
- Managed multiple projects simultaneously while maintaining strict deadlines and adhering to budget constraints.
- Composed informative instructional materials, including manuals, guides, and job aids for diverse learning preferences.
- Provided coaching and mentoring to employees.
- Mentored new hires with personalized coaching, accelerating their integration into the team dynamic.
- Developed job-specific competencies and performance standards.
- Trained and mentored 20-30 new personnel hired to fulfill various roles.
- Coordinated special events such as seminars, conferences, or guest speaker sessions to enhance employee learning experiences beyond the classroom setting.
- Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Audited production reports, tracking data entry and processing errors.
Behavioral Health Specialist
Richmond State Supported Living Center
06.2024 - Current
- Maintained accurate records of all activities performed throughout internship period
- Prepared reports summarizing project progress and results for management review
- Assisted with event planning, support and execution of virtual and in-person engagements
- Displayed strong telephone etiquette, effectively handling difficult calls
- Review and update consents
- Consulted regularly with psychiatrists regarding medication management recommendations for shared clients, ensuring optimal pharmacological interventions complementing therapy approaches.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Provided crisis intervention services during emergency situations, ensuring immediate support and safety for affected individuals.
Switchboard Operator
Richmond State Supported Living Center
12.2023 - 05.2024
- Utilized multiple computer applications such as Microsoft Office Suite to maintain records of all incoming and outgoing calls
- Handled confidential information with discretion and professionalism
- Answered and transferred incoming calls to appropriate departments, personnel or outside lines
- Provided administrative support to area employees by routing mail, ordering supplies and filing documents
- Operated telephone switchboard to provide information, take messages and forward calls
- Participated in emergency preparation meetings to understand crisis management procedures
- Placed equipment, supplies or catering orders for meetings
- Used reference files to answer simple questions about client business
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
Admissions Assistant
Hope bridge Hospital
07.2009 - 04.2015
- Prepared and distributed admissions materials such as brochures, pamphlets, applications
- Created reports summarizing admissions statistics by major or program area
- Organized events including open houses, orientations, college fairs to promote the school's programs
- Reviewed application documents for accuracy and completeness prior to processing them for review by Admissions Committee
- Managed incoming inquiries from potential applicants, providing detailed information about admission requirements
- Accepted, verified, and processed applications per month
- Helped complete admissions packets and submitted paperwork to professionals for review and processing
- Managed approximately 100 incoming calls, emails and faxes per day for customers
Education
Bachelor of Arts - Management and Leadership
Capella University
Minneapolis, MN06.2025
Associate of Arts - Multidisciplinary Studies
Houston Community College
Houston, TX01.2022
Skills
- Record keeping
- Analytics
- Clerical Support
- Report Writing
- Scheduling
- Meeting Coordination
- Spreadsheet tracking
- Data Entry
- Team Collaboration
- Microsoft Office Suite
- Organizational Development
- Employee Coaching
- Problem-solving abilities
- Time Management
Timeline
Training and Development Specialist
Richmond State Supported Living Center
08.2024 - Current
Behavioral Health Specialist
Richmond State Supported Living Center
06.2024 - Current
Switchboard Operator
Richmond State Supported Living Center
12.2023 - 05.2024
Admissions Assistant
Hope bridge Hospital
07.2009 - 04.2015
Bachelor of Arts - Management and Leadership
Capella University
Associate of Arts - Multidisciplinary Studies
Houston Community College
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