DeLeene Rick
Bandera,TX
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Human Resources Specialist
Bandera Electric Cooperative
01.2022 - 03.2024
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Developed and coordinated employee training programs to boost skills development and improve overall performance.
- Implemented performance management systems that allowed for accurate tracking of employee progress and goal achievement.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
- Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
- Conducted orientation programs for new employees.
- Facilitated HR training sessions to staff, managers and executives.
- Assisted with writing job postings and job descriptions for boards.
- Created new hire and termination documents for payroll
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Updated employee files with new details such as changes in address or salary levels.
- Managed and updated employee benefits information.
Employee Training Coordinator
Bandera Electric Cooperative
01.2018 - 02.2022
- Developed customized training materials tailored to various job roles for improved skill development.
- Collaborated with department managers to identify skill gaps and create targeted training plans.
- Implemented innovative learning solutions such as e-learning platforms, increasing accessibility and flexibility for employees.
- Organized professional development opportunities for employees to promote career growth within the company.
- Established partnerships with external vendors to provide specialized training programs for specific job functions.
- Spearheaded initiatives aimed at promoting a culture of continuous learning within the organization, encouraging employees to seek out new skills and knowledge proactively.
- Coordinated cross-functional training events, fostering collaboration between departments and enhancing overall team dynamics.
- Maintained detailed records of completed trainings, certifications, and evaluations for easy reference during performance reviews or internal audits.
- Contributed to company-wide initiatives aimed at improving overall employee satisfaction and engagement, promoting a positive work environment.
- Scheduled and coordinated training sessions, including booking facilities and arranging catering.
- Produced training manuals, presentations and resources for enhanced learning.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Built and maintained professional relationships with vendors and suppliers.
- Facilitated staff development workshops with emphasis on DiSC and Clifton Strengths.
Accounting Assistant
Bandera Electric Cooperative
04.2016 - 04.2018
- Daily posted member payments received by mail, credit card, and kiosk
- Submitted cash and check deposits and generated cash receipts to record money received.
- Handled day-to-day accounting processes to drive financial accuracy.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Reconciled TEC invoices to items received and added TEC invoices to the AP system to route for payment.
- Maintained Miscellaneous Receivables accounts including invoicing, payment posting, and monthly reconciliations.
Payroll Specialist
Bandera Electric Cooperative
05.2015 - 04.2016
- Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Maintained strict confidentiality of all payroll information and records.
- Tracked employee vacation, sick and personal time.
- Completed payroll accurately and timely to meet employee expectations.
Teller, Lead Teller, Service Manager
Wells Fargo
05.2005 - 05.2015
- Improved customer satisfaction by efficiently addressing and resolving account-related inquiries.
- Enhanced branch security by implementing strict cash handling procedures and monitoring staff adherence to guidelines.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Streamlined daily operations by developing and implementing efficient scheduling, task delegation, and performance tracking systems.
- Ensured compliance with federal regulations and bank policies by conducting regular audits of teller transactions and cash drawers.
- Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
- Interviewed and hired teller candidates to promote adequate staff coverage during operating hours.
- Evaluated employees' performance and offered recommendations for improvement to enhance operations efficiency.
- Trained new employees in cash handling procedures, bank policies to promote compliance with established standards.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on online banking and mobile banking applications.
Project Manager Assistant
Jack Laurence Corporation
11.2001 - 05.2005
- Prepared and submitted Project Specification Books for review and approval.
- Prepared and submitted Operation and Maintenance Manuals upon project completion
- Prepared construction plans for distribution to crews
- Documented meeting minutes for project meetings
Travel Agent
Sundance Travel International
09.1988 - 11.2021
- Organized group tours, coordinating logistics and accommodations to ensure a smooth experience for all participants.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Education
Bachelor of Science - Human Resources Management
Western Governors University
Salt Lake City, UT10.2026
Travel Industry Certificate
SST Travel Schools
San Antonio, TX05.1990
High School Diploma -
Bandera High School
Bandera, TX05.1989
Skills
- Training development
- DiSC Certified
- ATD Certified Facilitator
- Knowledge of Clifton Strengths - Facilitated Clifton Strengths Workshops
- Benefits Administration
- Adaptability and Flexibility
- Event Planning
- Presentation Preparation
- Performance Management
- Complex Problem-Solving
- Excellent Communication
- Microsoft Office
Certification
DiSC Certified
ATD Facilitation Certificate
Timeline
Human Resources Specialist
Bandera Electric Cooperative
01.2022 - 03.2024
Employee Training Coordinator
Bandera Electric Cooperative
01.2018 - 02.2022
Accounting Assistant
Bandera Electric Cooperative
04.2016 - 04.2018
Payroll Specialist
Bandera Electric Cooperative
05.2015 - 04.2016
Teller, Lead Teller, Service Manager
Wells Fargo
05.2005 - 05.2015
Project Manager Assistant
Jack Laurence Corporation
11.2001 - 05.2005
Travel Agent
Sundance Travel International
09.1988 - 11.2021
Bachelor of Science - Human Resources Management
Western Governors University
Travel Industry Certificate
SST Travel Schools
High School Diploma -
Bandera High School
Similar Profiles
Taylor StacyTaylor Stacy
Apparatus Technician at Bandera Electric Coop.Apparatus Technician at Bandera Electric Coop.
Charisse AlmedaCharisse Almeda
Internship Student at Batangas II Electric Cooperative,IncInternship Student at Batangas II Electric Cooperative,Inc
James Paul CastilloJames Paul Castillo
Assistant Computer Technician at Ilocos Norte Electric Cooperative Inc.Assistant Computer Technician at Ilocos Norte Electric Cooperative Inc.