Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

DELEESA BRUBACK

Copley,OH

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet clients needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Compassionate CI-Manager offering 3 -years background supporting clients through crisis intervention and communication. Proficient in coordinating with community organizations and conducting motivational interviews. Efficient and accommodating professional committed to providing guidance to those in need.

Overview

10
10
years of professional experience

Work History

Manager, Centralized Intake

United Way Of Summit Medina County
08.2020 - Current
  • Manages referral system for local shelters
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Built professional relationships with service providers.
  • Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.

Bank Teller

JPMorgan Chase Bank
03.2016 - 08.2020
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Reconciled cash drawer and resolved discrepancies.

Office Manager

Hope Soap Ohio
01.2016 - 01.2021
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Office Secretary

Copley Chiropractic Clinic
01.2014 - 01.2016
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Created and updated records and files to maintain document compliance.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Scheduled, rescheduled, and cancelled appointments for patients.

Education

Bachelor - Social Work

Liberty University
Lynchburg, VA
08.2025

Skills

  • Contract Coordination
  • Resource Monitoring
  • Organizational Goal Development
  • Workforce Planning
  • Online Systems
  • Emergency Readiness
  • Special Projects
  • Conflict Resolution
  • Intake Coordination
  • Train Employees
  • Customer Satisfaction
  • Weekly Payroll

Affiliations

Akron Urban League Young Professional 2022-Current

Timeline

Manager, Centralized Intake

United Way Of Summit Medina County
08.2020 - Current

Bank Teller

JPMorgan Chase Bank
03.2016 - 08.2020

Office Manager

Hope Soap Ohio
01.2016 - 01.2021

Office Secretary

Copley Chiropractic Clinic
01.2014 - 01.2016

Bachelor - Social Work

Liberty University

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DELEESA BRUBACK