D'Elegance Lewis
Houston,TX
Summary
Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds. Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Owner
Keren'si Enterprises, LLC
Houston, TX
11.2023 - Current
- Ensured compliance with applicable laws and regulations related to business operations.
- Managed daily operations of business, including hiring and training staff.
- Provided direction and guidance to employees.
- Oversaw budgeting and financial management.
- Reviewed legal documents related to business operations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Set pricing structures according to market analytics and emerging trends.
- Operated commercial truck to transport goods and materials over long distances.
- Followed all applicable rules, laws and regulations governing the safe operation of a large vehicle.
- Reported any incidents or accidents to management immediately upon occurrence.
- Loaded cargo securely using appropriate tools such as straps or blocks to ensure safe transportation.
- Maintained a log book of working hours, distance travelled, fuel consumption, and any problems encountered during the trip.
- Managed records related to vehicle maintenance, inspections, repairs, registration and insurance coverage.
- Provided customer service by responding to inquiries in person or via telephone and email.
- Communicated with customers regarding delivery times and location details.
- Developed positive relationships with customers by providing excellent customer service.
- Assisted in loading and unloading freight from trailers as needed.
- Completed daily pre-trip inspection checklists for assigned vehicle.
- Performed basic troubleshooting on mechanical components when necessary.
- Adhered to company policies regarding safety and security measures.
- Unloaded cargo at designated locations in a timely manner while following safety protocols.
- Ensured compliance with DOT regulations including hours of service, weight limits, hazardous material handling requirements and driver qualifications.
- Utilized GPS systems for navigation purposes throughout trips.
- Maintained accurate mileage logs and other required documentation.
- Consistently monitored traffic conditions and adjusted routes accordingly.
- Inspected vehicles for mechanical items and safety issues and performed preventative maintenance.
- Retained valid proof of insurance and registration in vehicles.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Prepared detailed reports outlining trip, vehicle and passenger details.
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
- Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
- Maintained safe driving habits to protect property and general public on roadways.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Obtained signatures needed to complete and process paperwork.
- Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
- Processed shipment documents neatly and efficiently for each load.
- Worked well with dispatchers to communicate route and schedule changes.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Used pallet jack and forklift to load and unload products at distribution centers and route locations.
- Notified customers of potential late deliveries, resulting in decrease in calls to company support line.
- Fulfilled back haul orders and spotted trailers in loading yard.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
Education
GED -
Texas Certificate of High School Equivalency
Texas02-2008
Skills
- Business Management
- Labor Relations
- Regulatory Compliance
- Marketing tactics
- Financial Planning
- Budget Administration
- Staff hiring
Certification
- HIPPA Certificate for Bloodborne Pathogens
Timeline
Owner
Keren'si Enterprises, LLC
11.2023 - Current
GED -
Texas Certificate of High School Equivalency