Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

DeLena A. DeShields

Sykesville,Maryland

Summary

Compassionate Clinical Staff Nurse known for high productivity and efficient task completion. Specialized skills include patient care management, emergency response coordination, and clinical documentation. Excel in communication, teamwork, and adaptability, ensuring optimal patient outcomes and collaborative healthcare environments.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Senior Clinical Staff Nurse I

Kennedy Krieger
05.2023 - Current
  • Manages multi-disciplinary outpatient clinical operations including satellite offices in locations in Baltimore County and Howard County locations. Oversight and supervision.
  • Oversees Clinical Nurses, Clinical Nurse Coordinators, Nurse Technicians, NT/Phlebotomists, and X-ray Technicians.
  • Collaborates clinical care operations with several Physician groups and interdisciplinary team of physical, occupational, speech, nutritionists and child/adult life behavioral specialists.

Field Registered Nurse Case Manager

LHC Home Healthcare Group
03.2023 - 05.2023
  • Conducted home health care visits, start of care, and follow up care home calls throughout Baltimore City, Baltimore and Howard County Regions

Adjunct Pediatric Professor

Howard County Community College
08.2020 - 05.2023
  • Managed 7-14 students at a time ensuring assessments and competency skills.
  • Conducted Hybrid Online and Clinical Setting experience for nursing students pursuing their associate nursing degree

Complex Case Manager

Sharecare, Inc
07.2015 - 02.2023
  • Serves as Complex Case Manager and Top Region Performer for 7 years in the Howard County Region, in roles as case manager/coordinator, patient personal health advisor, educator, coach, and clinical liaison between primary care physicians.
  • Manages patient caseloads of 40-45 performing managed care coordination, weekly calls, doctor office visits, linking patients to community and insurance offered benefits to enhance level and provisions of care.
  • Physician office experience collaborating with physicians to addressing HEDIS measures, chronic conditions; making referrals, providing patient education, patient care coordination for reducing gaps in care and improving patient outcomes.
  • Demonstrates ability to multi-task, organize and work with multi-level of administrative teams, including engagement with regional care directors, program consultants/administrators, hospital transition coordinators, home nursing agencies, physician office managers, medical assistants, insurance customer care representatives, information technological specialists’ community department of health services.
  • Demonstrates success in influencing patients and providers and providing excellent customer service skills, problem solving and the ability to adapt to various learning and leadership styles.
  • Demonstrates ability to proactively identify and assimilate QI/QA processes into practice, Maintain adherence for NCQA standards of Care and Documentation.
  • Ability to extrapolate information from a variety of sources including medical records and create concise reports that accurately depict the medical 'story' of the member.

Senior Clinical Nurse Team Coordinator/Assistant to Manager

Kennedy Krieger Institute
03.2013 - 07.2015
  • Supervised/Coordinated and educated inpatient nursing staff. Oversees, organizes and delegates daily workloads and responsibilities to nurses and certified nurse assistants along with floor personnel, clinically assisting along-side the Nurse Manager.
  • Assisted with annual orientation and competency-based education and training for registered nurses, certified nurse assistants, and other un-licensed personnel by educating, coordinating, and collaborating with individual learners to meet their educational needs.
  • Conducted interviews and assists with recruitment & hiring nursing staff by attending job fairs. Completes performance evaluations and manages online nursing staff scheduling. Ensures staffing numbers meets census and acuity needs while overseeing admissions/discharges, additionally all patients inside and outside appointments.
  • Operated as Co-chair of unit-based patient safety and Patient Satisfaction Committee, (organizes and leads meetings). Regularly active on professional development, education, mentoring, performance improvement, Hospital-wide patient safety, staff development, committees.
  • Maintained professional collaborative team relationships with all interdisciplinary team members made up of Attending, Residents, Physical and Occupational Therapists, Speech Pathologists, Behavioral Psychologists, Education, Child Life Specialists and Social & Case Managers.

Clinical Nurse I-III

Kennedy Krieger Institute
01.2003 - 03.2013
  • Provided routine nursing care to pediatric patient population days old to 22 years of age with various complex medical conditions of the brain, spinal cord, musculoskeletal system, in addition to, GI/Feeding, pain patients, and/or behavior management patients.
  • Delivered quality care and assessments for patients of diverse needs having tracheostomies, mechanical ventilation, central lines, intermittent catherization, ostomy and wound care needs, and/or orthotics, fixators, halo protocols. Additionally, cared for patients with Nasogastric-duodenal, Gastrostomy &/or Jejuostomy tubes, Indwelling Foley Catheters. Familiar with following close medication management and adherence to polices and protocols for Blood Product, TPN.
  • Competently provided timely assessment, implementing care plans, interdisciplinary protocols, evaluating goals while documenting accurately within the Electronic Health Record with additional knowledge of Physician Order Entry systems. Familiar with using laboratory bar-code scanning technologies.

Charge Nurse, Preceptor/Mentor/Educator

Kennedy Krieger Institute
01.2005 - 01.2013
  • Performed Charge RN responsibilities by overseeing, organizing, and delegating assignments or workloads to a team of nurses, certified nurse assistant, clinical nurse interns and undergraduate nursing graduate/students. Directed elevated level of patient cares on unit and enabling strong lines of communication between nursing, medicine, and interdisciplinary team members.
  • Educated and precepted RNs, Nurse Graduates, clinical interns, providing on the job professional training and education. Assist with guiding nursing staff through 12-14 weeks competency-based training.
  • Mentored RN’s by cultivating and helping guide nursing staff toward professional development and becoming effective nurse leaders and advocates within the nursing profession. Encourages and fosters the ability to critically think, problem solve & manage challenges through effective conflict management techniques. Teaches nursing skills based upon evidenced based practices, policies, and standards of care.

Education

Dual Master of Nursing/Healthcare Management & Master of Business Administration -

University of Phoenix Online
Phoenix, AZ

Bachelor of Science - Nursing

Stevenson University
Green Spring, Md

Skills

  • BLS (Certified)
  • Staff Educator/Trainer
  • Project & Resource Management
  • Preceptor/Mentor
  • Efficient Computer Skills
  • Excel
  • PowerPoint
  • Publisher
  • Acute Patient Assessment
  • Primary & Patient & Family Centered Care Models
  • Patient & Staff Safety Co-Chair Leader/Ambassador
  • Critical Thinker/Researcher
  • Solution-Oriented/Analytical Person
  • Strategic Planner & Change Agent
  • Positive & Effective Communicator

Certification

  • Certified Pediatric Nurse Certification, 05/01/15, Active
  • Case Management Certification, 08/01/20, Active

Accomplishments

  • Regional Top Case Manager, Sharecare Inc, 2015-2023
  • KKI Performance Improvement Project Winner, 11/01/11, Developed and implemented a new clinical guided tool at Kennedy Krieger Institute.
  • MPSC Conference Presenter, 04/01/12, Presented the Stop Light System for Safe Patient Handling.

References

Available Upon Request

Timeline

Senior Clinical Staff Nurse I

Kennedy Krieger
05.2023 - Current

Field Registered Nurse Case Manager

LHC Home Healthcare Group
03.2023 - 05.2023

Adjunct Pediatric Professor

Howard County Community College
08.2020 - 05.2023

Complex Case Manager

Sharecare, Inc
07.2015 - 02.2023

Senior Clinical Nurse Team Coordinator/Assistant to Manager

Kennedy Krieger Institute
03.2013 - 07.2015

Charge Nurse, Preceptor/Mentor/Educator

Kennedy Krieger Institute
01.2005 - 01.2013

Clinical Nurse I-III

Kennedy Krieger Institute
01.2003 - 03.2013

Dual Master of Nursing/Healthcare Management & Master of Business Administration -

University of Phoenix Online

Bachelor of Science - Nursing

Stevenson University

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