Hi, I’m
DeLena Moore
Account Manager
Las Vegas,United States
Summary
Hardworking and driven customer service and sales account manager with 20 years of experience in business ownership, banking and healthcare seeking to leverage a diverse employment background to take career to the next level with a respected company by by focusing on brand ambassadorship with clients through being an adaptive team player skilled at assessing the needs and solutions for customers while developing highly-effective and profitable residual relationships.
Overview
11
years of professional experience
5
years of post-secondary education
Work History
Somerpointe ResortsLas Vegas, Nevada
Open Marketing Specialist
11.2022 - Current
Job overview
- Executed over 100+ outbound calls to book travel and vacation packages in Las Vegas, Orlando and Hawaii while providing excellent customer service to create residual book of business.
- Recognized on various occasions for exceeding sales goals and outstanding customized service.
- Analyzed consumer behavior and market trends to create effective marketing campaigns.
USHA Las Vegas, Nevada
Health Insurance Agent
05.2021 - 11.2022
Job overview
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations for over 20 clients per day.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Compiled and maintained client records to monitor health insurance policies and premiums paid.
- Developed relationships with providers and networks to achieve favorable client coverage.
Bank Of AmericaLas Vegas, NV
Client Service Representative II
08.2018 - 05.2021
Job overview
- Built long term relationships with high volume of lucrative clients every day with positive attitude and focused on customer satisfaction.
- Educated 4-8 clients per day on account services and resolved client inquiries regarding statement information and account balances while deterring theft and fraud.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
Moore Essential Living AFCKalamazoo, MI
Owner/Administrator
07.2014 - 07.2021
Job overview
- Led startup and creation of Adult Foster Care company by managing operational procedures and workflow planning.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations and be in compliance with State Of Michigan.
- Supervised performance of 8 employees with goals of improving productivity, efficiency and cost savings.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
PNC BankKalamazoo, MI
Business Banking Specialist
07.2012 - 07.2014
Job overview
- Monitored client accounts on a regular basis to identify potential problems or opportunities for improvement to build and grow their business.
- Provided guidance and advice to clients on how best to meet their short-term and long-term financial goals.
- Executed over 40 transactions daily related to loans including origination, closing, disbursement and servicing activities face to face and over the phone.
Education
Kalamazoo Valley Community CollegeKalamazoo, MI
Associate of Applied Science from Business Administration
08.2003 - 05.2008
Skills
Business Management
Timeline
Open Marketing Specialist
Somerpointe Resorts
11.2022 - Current
Health Insurance Agent
USHA
05.2021 - 11.2022
Client Service Representative II
Bank Of America
08.2018 - 05.2021
Owner/Administrator
Moore Essential Living AFC
07.2014 - 07.2021
Business Banking Specialist
PNC Bank
07.2012 - 07.2014
Kalamazoo Valley Community College
Associate of Applied Science from Business Administration
08.2003 - 05.2008
Similar Profiles
Wanda CarlileWanda Carlile
Sales/Customer Service/Marketing Coordinator at Somerpointe ResortsSales/Customer Service/Marketing Coordinator at Somerpointe Resorts
DeLena MooreDeLena Moore
Open Marketing Specialist at Somerpointe ResortsOpen Marketing Specialist at Somerpointe Resorts
Andres RamirezAndres Ramirez
Recruiting Coordinator at Somerpointe RealtyRecruiting Coordinator at Somerpointe Realty