Delenn Boyd
Albany,OR
Summary
Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems. Highly-motivated employee with desire to take on new challenges.
Overview
10
10
years of professional experience
Work History
IT Specialist
Mid Valley Farms
Tangent, Oregon
01.2025 - Current
- Resolved conflicts between different hardware components or software programs.
- Provided guidance on best practices for using technology resources securely.
- Conducted regular maintenance checks on computers, servers, and other IT equipment.
- Created user accounts, set up permissions, and monitored system security.
- Trained end users on how to use new systems and technologies effectively.
- Coordinated with vendors for procurement of IT products or services as needed.
- Investigated system errors to determine root cause of issue and implement solutions accordingly.
- Maintained inventory of all IT equipment and supplies in use by the organization.
- Managed Active Directory, domain, servers, and multiple end-user devices.
Customer Service Representative
Samaritan Health Plans
Corvallis, Oregon
09.2024 - Current
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved customer questions and concerns promptly and efficiently.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Operated with calls calmly, and quickly worked through scripts to address problems.
- Assisted customers over the phone as well as in person, maintaining HIPAA through all interactions.
- Adapted to company policy, product changes in a timely and efficient manner.
Bartender
Sweet Red
Albany, OR
12.2023 - Current
- Maintaned composure and professional interactions with customers during fast paced environment
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Developed good working relationships with fellow employees through effective communication.
- Built and established long lasting customer relationships
- Provided drink suggestions to customers based on their preferences.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
IT Technician
Bork Media
Salem, OR
08.2023 - 04.2024
- Deployed operating systems.
- Remotely supported clients and troubleshot tech needs within Active Directory and Ubiquity security systems.
- Participated in team meetings to discuss project status updates.
- Developed and implemented creative solutions to meet customer needs.
- Created a structure and an entire catalog for tracking inventory for the company.
- Designed and implemented a company calendar used for team scheduling and upcoming projects.
- Managed end user security and maintenance including hardware, domain server, group policy and firewalls.
Cafe Manager
Tried and True Coffee
Corvallis, OR
02.2020 - 08.2023
- Maintained excellent customer service even in fast paced environment.
- Implemented new technologies such as POS systems or online ordering platforms into the cafe's operations where appropriate.
- Selected and trained new employees
- Oversaw wholesale customer interactions and billing for the roasting side of the company
- Created and implemented inventory spreadsheets and cost of good tracker
- Controlled variables such as labor and cost of goods to ensure profitabilty for the company
General Manager
Cinnamon Bums, Inc (Jamba Juice)
, OR
02.2016 - 01.2020
- Turned a profit in my first year for a store that had not turned profit in the last 10 years
- Drove year-over year business growth while leading operations, strategic vision and long-range planning.
- Moved with the company and managed 4 different stores over 4 years with teams of up to 26 employees.
- Assessed staffing needs, recruited, interviewed, and trained all levels of employees.
- Developed effective business plans to align strategic decisions with long-term objectives. Facilitated courses on such topics as leadership, change management, communications, negotiations, coaching, and training
- Analyzed data to identify objectives, trends, and problems to ensure compliance with applicable policies and procedures.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Managed budget implementations, employee reviews, training, and schedules.
Education
Associate of Science -
California Institute of Arts & Technology
San Diego, CA06-2023
Skills
- Executive team leadership
- Client/ Vendor relations
- Time management
- Budgeting and finance
- Project management
- Active Directory management
- Strong verbal communication
- Customer service
Timeline
IT Specialist
Mid Valley Farms
01.2025 - Current
Customer Service Representative
Samaritan Health Plans
09.2024 - Current
Bartender
Sweet Red
12.2023 - Current
IT Technician
Bork Media
08.2023 - 04.2024
Cafe Manager
Tried and True Coffee
02.2020 - 08.2023
General Manager
Cinnamon Bums, Inc (Jamba Juice)
02.2016 - 01.2020
Associate of Science -
California Institute of Arts & Technology
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