Microsoft word, Excel and Powerpoint, Restaurant 365, Dayforce Payroll, Paycom, KDS Systems
Deleno Matthews
Restaurant Manager
New York,NY
Summary
Highly proactive manager with 8 years of experience in team leadership in the Restaurant and Hospitality industry. Background includes sales, management and customer service in fast-paced settings. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
Pret A Manger
01.2022 - Current
- Executed all targets for budget, waste, sales, labor and gross profit
- Developed all new leads and assistant managers and created work schedules to ensure proper coverage
- Excelled in resolving all employer challenges with innovative solutions therefore improving efficiency and bottom line
- Managed, Organized and Ordered Inventory for entire restaurant
- Strategize on interactive ways to grow sales daily
- Plan and forecast day to day sales projections
- Supervise all time keeping and payroll for all staff
- Handle all expense reduction along with the reports and documentation for all payroll staff
- Analyze P&L reports
- Assist with Hiring, Training, and Recruiting new staff members
- Ensure Staff morale is high to promote a positive work environment
- Maintain relationships with regional, state, and national managers as a mentee to better myself as a leader
- Ensuring policies are observed, as well as serving as a resource to answer all questions
- Achievements: Top shop #2 Q4 (2022), Top Shop #2 Q1 (2023), Multi Unit Manger for Fulton St and 179 Broadway
General Manager
Luke’s Lobster
01.2019 - 01.2021
- Executed all targets for budget, waste, sales, labor and gross profit
- Developed all new leads and assistant managers and created work schedules to ensure proper coverage
- Excelled in resolving all employer challenges with innovative solutions therefore improving efficiency and bottom line
- Managed, Organized and Ordered Inventory for entire restaurant
- Strategize on interactive ways to grow sales daily
- Plan and forecast day to day sales projections
- Supervise all time keeping and payroll for all staff
- Handle all expense reduction along with the reports and documentation for all payroll staff
- Analyze P&L reports
- Assist with Hiring, Training, and Recruiting over 30 new staff members for NSO's.
- Develop strategies to increase sales by promoting catering and deliveries
General Manager
Pret A Manger
01.2016 - 01.2018
- Executed all targets for budget, waste, sales, labor and gross profit
- Developed all new leads and assistant managers and created work schedules to ensure proper coverage
- Excelled in resolving all employer challenges with innovative solutions therefore improving efficiency and bottom line
- Managed, Organized and Ordered Inventory for entire restaurant
- Strategize on interactive ways to grow sales daily
- Plan and forecast day to day sales projections
- Supervise all time keeping and payroll for all staff
- Handle all expense reduction along with the reports and documentation for all payroll staff
- Analyze P&L reports
- Assist with Hiring, Training, and Recruiting new staff members
- Ensure Staff morale is high to promote a positive work environment
- Maintain relationships with regional, state, and national managers as a mentee to better myself as a leader
- Ensuring policies are observed, as well as serving as a resource to answer all questions
- Achievement: Rapidly advanced through the company and promoted to higher levels
Assistant Manager
Pret A Manger
01.2014 - 01.2016
- Prepare staff each day by briefing them on the day’s forecast
- Scheduling staff with three week notice to ensure coverage
- Developing plans to help staff grow individually
- Proven ability to communicate to staff effectively
- Monitor kitchen efficiency
- Traveled to various states to train an entire staff for new location openings
Team Leader
Pret A Manger
01.2013 - 01.2014
- In charge of all food production in the kitchen
- Ensuring all staff are producing quality food in a timely manor
- Promoting staff morale with team building activities onsite and offsite
- Practicing production principles such as freshness, customer priority, productivity and waste
- Communicating with team members, always being clear and direct on expectations
- Enthusiastic about execution but always being open to change
Team Member Trainer
Pret A Manger
01.2012 - 01.2013
- Trained and reassessed team members on skill set to help promote growth within the company
- Trained all staff on proper protocol
- In charge of health and safety regulations according to DOH
- Logged and up-kept all maintence issues while leading the store in cleanliness and maintenance
- Coach all staff on the priority of customer service
Education
AS in Communications -
Hostos Community College
New York City01.2012
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Training and coaching
- Time Management
- Customer Relations
- Inventory Control
- Employee Scheduling
- Administrative Skills
Accomplishments
- Increased sales by 48.74% while reducing labor costs by 20%, leading to a $155,464 net profit in the last quarter.
References
References furnished upon request
Technologicalskills
MS Word, Excel, PowerPoint, Word Art, Publisher, Graphic Art, Instagram, Facebook, Snap chat, Twitter, Pin-Interest, Starkis, DayforceHCM
Certification
New York City Food Handler Certificate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Languages
English
Native or Bilingual
Interests
Fitness, health and wellness
Timeline
General Manager
Pret A Manger
01.2022 - Current
General Manager
Luke’s Lobster
01.2019 - 01.2021
General Manager
Pret A Manger
01.2016 - 01.2018
Assistant Manager
Pret A Manger
01.2014 - 01.2016
Team Leader
Pret A Manger
01.2013 - 01.2014
Team Member Trainer
Pret A Manger
01.2012 - 01.2013
AS in Communications -
Hostos Community College
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