Summary
Overview
Work History
Education
Skills
Timeline
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Deleny Mejia

Goodyear,AZ

Summary

Proven ability to enhance customer satisfaction through effective problem-solving and meticulous scheduling. Skilled in data entry and cash handling, consistently maintaining a welcoming environment while managing high-volume inquiries.

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

Heart And Vascular Center of Arizona
09.2022 - 05.2024


  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
  • Scheduled, coordinated and confirmed appointments
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution
  • Enhanced customer satisfaction by providing efficient and professional front desk services
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings

Customer Service Representative

Premier Lab Solutions
02.2022 - 09.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
  • Responded to customer requests for products, services, and company information.

Medical Records

Internal Medicine of Arizona
05.2021 - 02.2022
  • Maintained medical records and documentation accurately, recording patient histories and treatment plans.
  • Optimized storage solutions for physical medical records while ensuring easy retrieval when needed.
  • Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
  • Processed medical records requests from outside providers according to facility, state, and federal law.

Food Waiter

Unos Tacos
10.2020 - 04.2021
  • Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
  • Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.

Crew Member

Sonic Drive-in
04.2019 - 06.2020
  • Took orders
  • Made fountain drinks, Shakes, Ice cream
  • Handling all money such as counting and reporting data on store money
  • Maintaining and accomplishing task goals for every shift
  • Handling situations and disputes
  • Solve and grow in customer experience while dealing with satisfied or unsatisfied angry customers

Education

Sierra Linda High School
Phoenix, AZ
05.2021

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Problem-solving skills
  • Data entry
  • Scheduling
  • Verbal and written communication

Timeline

Front Desk Receptionist

Heart And Vascular Center of Arizona
09.2022 - 05.2024

Customer Service Representative

Premier Lab Solutions
02.2022 - 09.2022

Medical Records

Internal Medicine of Arizona
05.2021 - 02.2022

Food Waiter

Unos Tacos
10.2020 - 04.2021

Crew Member

Sonic Drive-in
04.2019 - 06.2020

Sierra Linda High School

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Deleny Mejia