Deleny Victoria Jasso
Millville
Summary
Highly motivated and customer-centric individual with a Bachelor's degree in Arts from Utah State University and proven experience in customer service, sales, and team leadership. Possessing strong communication and problem-solving skills, I am adept at providing exceptional service, resolving customer issues, and contributing to a positive and productive work environment. Bilingual (English/Spanish) and proficient in various computer applications.
Overview
5
5
years of professional experience
Work History
Waitress
El Toro Viejo
02.2024 - Current
- Provided excellent customer service by taking orders, answering questions, and ensuring timely delivery of food and beverages.
- Maintained a clean and organized dining area to enhance the customer experience.
- Effectively handled customer concerns and resolved issues to ensure satisfaction.
String Cheese Specialist
Schreiber Foods
02.2023 - 03.2024
- Prepared and packaged cheese products for sales and distribution, adhering to quality and safety standards.
- Maintained a clean and efficient workspace to optimize production.
- Contributed to team goals by meeting production targets and deadlines.
Patient Coordinator
Bear Lake Community Health Center
11.2022 - 01.2023
- Scheduled and managed patient appointments, optimizing clinic efficiency.
- Made outbound calls to confirm appointments and provide relevant information to patients.
- Maintained accurate patient records and ensured confidentiality.
Customer Service Rep - Supervisor
IFIT
01.2020 - 12.2022
- Supervised and mentored a team of customer service representatives, providing guidance and support.
- Assisted customers with technical issues, scheduling technicians, and resolving software problems.
- Ensured adherence to company policies and procedures while fostering a positive work environment.
- Made outbound calls to schedule appointments and follow up with customers.
Education
No Degree - Real Estate
Bridgerland Technical College
Logan, Utah12-2024
Bachelor of Arts - Sociology
Utah State University
Logan, Utah05-2024
High School Diploma -
Ridgeline High School
Millville, UT05-2020
Skills
- Bilingual: English (Native), Spanish (Fluent Native)
- Customer Service: Active listening, conflict resolution, customer relationship management
- Communication: Verbal, written, interpersonal
- Technical: Computer proficiency, software troubleshooting (iFIT experience)
- Organizational: Time management, prioritization, multitasking
- Teamwork: Collaboration, leadership, mentorship
Timeline
Waitress
El Toro Viejo
02.2024 - Current
String Cheese Specialist
Schreiber Foods
02.2023 - 03.2024
Patient Coordinator
Bear Lake Community Health Center
11.2022 - 01.2023
Customer Service Rep - Supervisor
IFIT
01.2020 - 12.2022
No Degree - Real Estate
Bridgerland Technical College
Bachelor of Arts - Sociology
Utah State University
High School Diploma -
Ridgeline High School
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