Deleny Victoria Jasso
Nibley
Summary
Motivated professional with a Bachelor's degree in Arts from Utah State University and extensive experience in customer service, sales, and team leadership. Demonstrates strong communication and problem-solving abilities, consistently delivering exceptional service and effectively resolving customer issues. Bilingual in English and Spanish, with proficiency in various computer applications. Committed to fostering a positive and productive work environment.
Overview
6
6
years of professional experience
Work History
Waitress
El Toro Viejo
Logan
02.2024 - Current
- Delivered exceptional customer service by managing orders and addressing inquiries promptly.
- Ensured timely delivery of food and beverages to maintain customer satisfaction.
- Maintained cleanliness and organization of dining area to improve overall atmosphere.
- Resolved customer concerns efficiently to enhance overall dining experience.
String Cheese Specialist
Schreiber Foods
02.2023 - 03.2024
- Prepared and packaged cheese products for sales, ensuring adherence to quality and safety standards.
- Maintained clean and efficient workspace to enhance production efficiency.
- Contributed to team success by consistently meeting production targets and deadlines.
Patient Coordinator
Bear Lake Community Health Center
11.2022 - 01.2023
- Scheduled and managed patient appointments to enhance clinic efficiency.
- Conducted outbound calls to confirm appointments and relay essential information to patients.
- Maintained accurate patient records while ensuring strict confidentiality.
Customer Service Rep - Supervisor
IFIT
01.2020 - 12.2022
- Supervised and mentored customer service representatives, enhancing team performance and productivity.
- Assisted customers in resolving technical issues and scheduling technicians effectively.
- Ensured compliance with company policies while promoting a positive workplace culture.
- Conducted outbound calls to schedule appointments and follow up on customer inquiries.
Education
Certificate - Real Estate
Bridgerland Technical College
Logan, Utah12-2024
Bachelor of Arts - Sociology
Utah State University
Logan, Utah05-2024
High School Diploma -
Ridgeline High School
Millville, UT05-2020
Some College (No Degree) - Police Academy
Bridgerland Technical College
Logan, UTSkills
- Bilingual: English and Spanish
- Customer service: Active listening and conflict resolution
- Communication: Verbal and written
- Technical proficiency: Software troubleshooting
- Organizational skills: Time management and prioritization
- Teamwork: Collaboration and leadership
Timeline
Waitress
El Toro Viejo
02.2024 - Current
String Cheese Specialist
Schreiber Foods
02.2023 - 03.2024
Patient Coordinator
Bear Lake Community Health Center
11.2022 - 01.2023
Customer Service Rep - Supervisor
IFIT
01.2020 - 12.2022
Certificate - Real Estate
Bridgerland Technical College
Bachelor of Arts - Sociology
Utah State University
High School Diploma -
Ridgeline High School
Some College (No Degree) - Police Academy
Bridgerland Technical College
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