De'Leon Dancy

Configuring, implementing and supporting a standardized EHR for Kelsey Seybold Clinic's multi-facility roll-outs.

• Assisted with Go-Live support of 6000 end users for implementation of numerous outpatient departments.
• Mapped items within provider (SER) to ensure appropriate licensure, ordering privileges, discipline and treatment team relationship for 5000 nursing, providers and ancillary staff.
• Created, distributed and maintained employee linkable templates (EMP), security classes (ECL), role (E2R), menus (E2U) and activities (E2N) for Obstetrics, Neonatology, Nursing, Social Work, Case Management, Therapies, Nursing Support and Ancillary end users.
• Configured inpatient Medication Administration Record (MAR) settings.
• Data couriered records across environments in compliance with organization's change control process for a team of 11 analysts.
• Created and executed test scripts for Parallel Revenue Cycle Testing (PRCT), application and integrated testing for quality assurance of system build.
• Analyzed and updated over 3,000 components (LRR) referenced within SmartTexts (ETX), SmartLinks (HHS), SmartLists (ELT) and SmartPhrases (HH1) for organization's lab restructuring.
• Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
• Provided client support on system operation and troubleshooting.
• Resolved or escalated problem tickets to resolve user issues.
• Resolved malfunctions with systems and programs through troubleshooting.
• Improved systems with addition of new features and infrastructure.
• Monitored employee tasks to gauge business functions and inefficiencies.
• Conducted system analysis and implementation to maintain and improve computer systems.
• Assessed business requirements to create focused solutions.

Designed and implemented system changes and enhancements with input from leadership for Clinical Documentation applications.

• Created manuals and published guidelines for proper use of systems.
• Devised technical strategies, created system designs and developed presentation materials for applications.
• Managed effort of software and hardware upgrades and deployment of new services and products.
• Determined whether computer systems in company were sufficient for business requirements.
• Performed on-site and in-house bench-scale testing, data analysis and reports.
• Trained staff on proper use of systems and conducted orientation seminars.
• Analyzed existing systems and databases and recommended enhancements to solve business needs.
• Communicated and explained business requirements to team members to understand and implement functional demands.
• Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
• Collaborated with upper management to drive strategy and implement new processes.
• Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
• Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
• Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
• Re-engineered existing computer systems to promote ease-of-use and improve system security.
• Offered input for complex documents to support client-ready final versions.
• Developed diagrams to describe and lay out logical operational steps.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Proven ability to develop and implement creative solutions to complex problems.

Represented products and services to our customers using a friendly and professional approach. Responsible for addressing and resolving customer concerns, and using various software applications to make inquiries and research information for customers. Assist customers by offering products, services, delivery and installation, and other promotions to find the solution that best fits the customer's needs. Assist in maintaining displays, stocking, and other duties related to sales.

• Stayed in frequent communication with district management via phone, Zoom and email to remain current on changing computer sales strategies.
• Engaged customers throughout sales process and followed store procedures to maximize satisfaction.
• Listened to customers to identify needs and build personalized computing solutions.
• Built strong relationships with store customers based on knowledgeable support for diverse computer needs.
• Partnered with computer sales team and other store personnel to deliver unparalleled customer support and maximize revenue.
• Assisted with computer repair and upgrade orders for customers.
• Documented customer orders and processed accurate payments for products, warranties and support contracts.
• Supported back-end team in keeping computer technology organized and locating desired items for customers.
• Trained store associates on computer products, technology and service offerings.
• Created descriptions for online computer sales with detailed technical specifications.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
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Assisted in performing routine duties to include medications administration, inventory control and storage or pharmaceuticals items.

• Preparing and administering prescribed medications to patients under supervision of a licensed RN, and in compliance with all Facility policies and procedures and Pharmacy Board rules and regulations.
• Adhering to all Facility policies and procedures and Pharmacy Board rules and regulations regarding administration and documentation of narcotic medications.
• Performing medication administration responsibilities while adhering to all safety principles.
• Documenting administration of medication-on-Medication Administration Record (MAR).
• Documenting medications not administered on MAR, and reason for not being administered.
• Distributes and administers medication abiding by rules and regulations of Health and Safety Code, Chapter 242, Subchapter F, “Licensing Standards for Medication Aides.”
• Applies knowledge of drugs and therapeutics in dispensing medication.
• Enters medication compliance into pharmacy computer system if applicable. Ensures that prescribed medications are administered as ordered, using formulary.
• Assists physician with sick call and setting up for minor surgical procedures.
• Observes and reports changes in patient’s condition; assists physician or nurse with procedures under their direct supervision.
• Assists in maintenance of a safe, comfortable facility environment; obtains, stores and maintains nursing supplies; cleans and sterilizes instruments and equipment.
• Maintains patient privacy and confidentiality of information and records at all times.
• Practices basic cost containment and utilization management for patient care and facility operations.

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