Deleon Dews
Mesquite
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
8
8
years of professional experience
Work History
Sales Representative
Verizon Inc.
10.2023 - Current
- Trained new employees on customer service, money handling and organizing strategies.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Maintained current knowledge of evolving changes in marketplace.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Consulted with businesses to supply accurate product and service information.
Insurance Agent
Farmers Insurance Group
04.2023 - Current
- Client-Centric Relationship Building: Cultivated strong and lasting relationships with diverse clientele, earning a reputation for empathy, trustworthiness, and attentive service
- Tailored Insurance Solutions: Demonstrated expertise in assessing individual and business clients' insurance needs and delivering customized solutions that align with their financial goals and risk profiles
- Meeting Clients Where They Are: Employed a client-centric approach by meeting with clients at their preferred locations, ensuring a comfortable and convenient experience
- Comprehensive Product Knowledge: Gained in-depth knowledge of life, health, commercial, and property & casualty insurance products, enabling effective communication and informed decision-making with clients
- Exceptional Sales Performance: Consistently exceeded sales targets by identifying cross-selling and upselling opportunities, resulting in increased revenue and improved coverage for clients
- Policy Management: Managed the end-to-end insurance process, from conducting needs assessments and policy selection to processing applications and negotiating competitive rates with underwriters
- Claims Advocacy: Provided unwavering support to clients during the claims process, advocating for fair and prompt settlements while maintaining a high level of professionalism
- Client Education: Educated clients on insurance policies, explaining complex concepts in straightforward terms, and ensuring they had a comprehensive understanding of their coverage
- Regulatory Compliance: Maintained up-to-date knowledge of insurance laws and regulations, ensuring full compliance in all client interactions and transactions
- Team Collaboration: Collaborated closely with colleagues, sharing insights and best practices, contributing to a positive team environment, and collectively achieving agency goals
- Record-Keeping: Maintained accurate and organized client records, ensuring seamless policy management and efficient communication
- Continuous Learning: Stayed current with industry trends, product developments, and market changes to provide clients with the most relevant and up-to-date insurance advice
- Ethical Conduct: Upheld the highest ethical standards, prioritizing client confidentiality and trust throughout all interactions
Creative Expert
Apple
09.2019 - 04.2022
- As a creative, my main role at the Apple Store is that of instructor, whether guiding small groups to learn or helping individuals complete projects
- Used presentation skills to act as a facilitator, helping users get set up, get trained, and get going in unlocking creative abilities
- An excellent listener, taking the time to understand what each user hopes to achieve or learn
- By adjusting on the go teaching styles to each user's individual skill level
- Recognize that purchasing a new product can sometimes help customers gain their goals
- Spend much time leading scheduled training sessions and responding to customer inquiries quickly via phone, email, chat or in-person
- Knowledgeable in products and services that would help drive sales through attaching services to the needs of the customer with a combination of open, and closed ended questions
- Coaching internal customers and peers through positive feedback, and on the go training
Customer Service Representative
Apple
05.2020 - 10.2021
- Remote work assisting customers with technical issues via chat through an online portal
- Scheduled repair services, and matching online customers with in-person support via scheduled appointments
- Maintained great customer service while giving world class support to frustrated customers, and while helping coworkers work past issues
- Guide customers with working through customer errors by walking them through help articles
- Assist customers in purchase decisions based on what would fit their needs
- Educating customers on the benefits of services offered by Apple
Assistant Manager
Foot Locker
07.2017 - 10.2019
- Assist the Retail Store Manager in planning and implementing strategies to track customers, track the progress of weekly, monthly, quarterly and annual objectives
- Monitor and maintain store inventory
- Supervise and motivate staff to perform at their best
- Coach and support new and existing Sales Associates
- Handle complaints from customers, and meeting their needs
- Create reports, analyze and interpret retail data, like revenues, expenses and company conduct
- Regular audits to ensure the store is functional and presentable
Education
High School Diploma -
University Of Houston-Victoria
Victoria, TXSkills
- Pipeline building
- Lead prospecting
- Competitor research
- Sales closing
- Cold calling
- Strategy development
- Peer Development
- Customer service
- Sales expertise
- Complex Problem-solving
Accomplishments
Achieved top three rep in the district within the first quarter of employment with Verizon.
Languages
English
Timeline
Sales Representative
Verizon Inc.
10.2023 - Current
Insurance Agent
Farmers Insurance Group
04.2023 - Current
Customer Service Representative
Apple
05.2020 - 10.2021
Creative Expert
Apple
09.2019 - 04.2022
Assistant Manager
Foot Locker
07.2017 - 10.2019
High School Diploma -
University Of Houston-Victoria
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