Delesia Mi
530 Dodge Ave,IL
Summary
Accomplished professional with a proven track record at Horizon Federal Savings, adept in money handling and customer relationship development. Excelled in managing high-volume transactions and resolving customer issues, enhancing client trust and satisfaction. Demonstrates exceptional professionalism, courtesy, and banking software proficiency, significantly improving operational efficiency. Focused [Job Title] with experience in banking environments. Skilled in counting and packaging money, keeping an accurate drawer and building positive customer relationships. Excellent sales, service, and time management abilities.
Overview
2020
2020
years of professional experience
Work History
Bank Teller
Horizon Federal Savings
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Bank Teller
Capital Federal Savings
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Information Specialist
Northwestern University
04.1982 - 06.2019
- Used database to research, gather, analyze and present data.
- Assisted patrons with complex research inquiries, providing expert guidance and personalized support throughout the process.
- Prepared reports by collecting, analyzing, and summarizing information.
- Researched and analyzed information into briefing papers, reports and project papers.
- Organized information by studying, analyzing, interpreting and classifying data.
Data Entry
Northwestern University
06.1980 - 06.1982
- Ensured accuracy in data entry tasks while maintaining strict attention to detail.
- Streamlined data entry processes for increased accuracy and productivity.
- Streamlined data entry processes for enhanced efficiency and reduced errors.
- Conducted audits of existing data entry processes.
- Increased efficiency by streamlining data entry processes for faster input and retrieval.
- Collaborated with payroll department to ensure accurate compensation data entry for all employees.
- Ensured accurate data entry by meticulously reviewing and processing new account paperwork.
Education
No Degree -
Indiana University
Gary, INNo Degree - Seminary Studies, Biblical Studies
Anderson University
Anderson, INHigh School Diploma -
Roosevelt High School
Gary, IN06-1978
Skills
- Professionalism and Courtesy
- Money Handling
- Deposit and withdrawal management
- Cash counting
- Customer relationship development
- Patience and Empathy
- Transaction Processing
- Banking Software Familiarity
- Listening and Comprehension
Timeline
Information Specialist
Northwestern University
04.1982 - 06.2019
Data Entry
Northwestern University
06.1980 - 06.1982
Bank Teller
Horizon Federal Savings
Bank Teller
Capital Federal Savings
No Degree -
Indiana University
No Degree - Seminary Studies, Biblical Studies
Anderson University
High School Diploma -
Roosevelt High School
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