Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Quote
Timeline
BusinessAnalyst
Deletha N. Hill

Deletha N. Hill

Patient Transportation (DRIVER)
Myrtle Beach,SC

Summary

Understanding Rehabilitation Technician excited to transition into a new position. Comprehensive experience assisting nurses and therapists with rehabilitation treatment and patient care according to regulations and guidelines. Excellent time management, communication and recordkeeping abilities. Caring and helpful Job Title with compassionate approach to providing patient transportation needs. Highly dependable candidate meets deadlines and is highly organized. Empathetic candidate experienced in safely transporting patients to and from locations. Patient-oriented and helpful professional adept at handling stressful situations. Works in full compliance with industry safety and sanitation regulations. Helpful Patient Transporter with hands-on experience escorting patients throughout medical facilities. Patient-oriented and compassionate with strong attention to patient safety and care. Excellent bedside manner and outstanding verbal and written communication skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dependable Job Title serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment. Proactive worker committed to helping Job title provide top-notch patient care. Skilled at Type treatments with knowledge of Area of expertise patients. Fantastic attention to detail and multitasking abilities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Hospice Volunteer Coordinator / PCC

Gentiva Hospice
09.2014 - Current
  • Supported families through difficult transitions and answered questions.
  • Made home visits to patients outside of medical facilities to offer additional support.
  • Restocked and organized supplies for patients, caregivers and volunteers.
  • Assisted care team with administrative requirements of treatment delivery.
  • Planned and fulfilled special holidays, birthdays and anniversaries to build memories for loved ones.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Offered patients emotional and social support by listening, reading and playing non-strenuous games.
  • Carried out direct care based on caregiver, family or individual requirements.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Communicated with patients, ensuring that medical information was kept private.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Delivered excellent patient experiences and direct care.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Provided excellent customer service to patients and medical staff.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Facilitated communication between patients and various departments and staff.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Resolved customer complaints using established follow-up procedures.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Delivered support to medical staff in completion of patient paperwork.
  • Went above and beyond to help patients without local friends or families handle day-to-day needs.

Restorative Aide / Certified Nurses Assistant

Franke At Seaside Nurse And Rehab Center
09.2000 - 11.2014
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Transported patients between rooms and appointments or testing locations.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Supported needs of Number+ residents under long-term care.
  • Delivered high-quality care to Type patients in hospital facility.

Rehabilitation Technician

FUNCTIONAL PATHWAYS REHABILITATION
03.2006 - 05.2011
  • Established collaborative relationships with patients through consistent and meaningful communication.
  • Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
  • Communicated back to nurses and therapists regarding patient performance and condition.
  • Transferred, moved and ambulated patients to and from departments with wheelchairs and stretchers.
  • Assisted in patient care activities such as Duty and Duty.
  • Helped develop care plans for patients with complex needs and assisted patients with using rehabilitation equipment.
  • Informed nurses and therapists of any requests from physicians, patients and visitors.
  • Maintained medicine and equipment inventory, issued supplies to staff and notified personnel to procure more stock.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Maintained cleanliness and sanitation of clinic or treatment environment.
  • Prepared for sessions by setting up patient treatment areas and equipment.
  • Checked physical therapy supplies, assisting with ordering and restocking.
  • Demonstrated proper body mechanics and patient handling techniques for patient transfers and positioning.
  • Utilized gait belts, lifts, or slings to safely move and transfer patients.
  • Assisted physical therapists with patient examinations using manual therapy techniques and therapeutic exercise instruction.
  • Scheduled patient appointments to meet treatment requirements and provide quality care.
  • Performed therapeutic massage, hot-cold packs placement, or electrical stimulation under direction of physical therapist.
  • Monitored patient progress and reported changes to physical therapist.
  • Documented each patient case with updates in computer system.
  • Developed and facilitated patient specific stretching and strengthening programs.
  • Communicated with physicians to provide updates on patient care.
  • Utilized aquatic therapy treatments for patients with orthopedic and neurological conditions.

Education

Certified Nurses Assistant - Certified Nurses Assistant

Eastern Technical School of Nursing
New York, NY
02.1989

CNA Continuing Education And Training Program

Trident Technical College
Charleston, SC
01.2000

Skills

  • Patient Advocacy
  • Emotional Support
  • Decision-Making
  • Employee Training Program
  • Employee Recruitment and Hiring
  • Patient Care Assessment
  • Electronic Medical Record Software
  • HIPAA Guidelines
  • Hiring and Recruitment
  • Personnel Recruitment
  • Performance Monitoring
  • Office Support
  • Basic Care Services
  • Volunteer Training
  • Community Service Programs
  • Administrative Support
  • Performance Improvement
  • Volunteer Coordination
  • Companionship and Emotional Support
  • Excellent Customer Service
  • Patient and Family Interaction
  • Quality Patient Care
  • Patient Care Services Coordination
  • Rehabilitation Programs
  • Unit Supply Maintenance
  • Developing Patient Care Plans
  • Daily Cleaning and Sanitation
  • Confidential Data Protection
  • Empathy and Compassionate Care
  • Personal Protective Equipment
  • Recruit Well-Qualified Staff
  • Symptom Documentation
  • Patient Advocacy
  • Maintaining Clean Work Areas
  • Mileage Tracking
  • Passenger Interaction
  • Vehicle Inspection
  • Defensive Strategies
  • Safety Protocols
  • GPS and Route Planning
  • Safe Driving Techniques
  • Valid Driver's License
  • Schedule Management
  • City and Non-City Driving
  • Time Management
  • Safety Standards
  • Driving and Transportation
  • Securing Wheelchairs
  • Mobility Devices
  • Database Management
  • Safety Management
  • Confidentiality Understanding
  • Traffic Law Observation
  • Assisting Drivers

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved Result by introducing Software for Type tasks.
  • Achieved Result by completing Task with accuracy and efficiency.

Certification

  • CNA - Certified Nursing Assistant
  • Area of certification Training - Timeframe
  • First Aid/CPR Certified

Quote

If you want others to be happy, practice compassion. If you want to be happy, practice compassion.
Tensin Gyatso, Fourteenth Dalai Lama

Timeline

Hospice Volunteer Coordinator / PCC

Gentiva Hospice
09.2014 - Current

Rehabilitation Technician

FUNCTIONAL PATHWAYS REHABILITATION
03.2006 - 05.2011

Restorative Aide / Certified Nurses Assistant

Franke At Seaside Nurse And Rehab Center
09.2000 - 11.2014

Certified Nurses Assistant - Certified Nurses Assistant

Eastern Technical School of Nursing

CNA Continuing Education And Training Program

Trident Technical College
Deletha N. Hill Patient Transportation (DRIVER)