Deletra Johnson
Monroe,GA
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Transworld Systems Inc.
Mason, OH
05.2024 - Current
- Checked source documents against entered data to ensure accuracy.
- Updated existing records with new or revised information as needed.
- Utilized specialized software applications related to the job role.
- Identified discrepancies between source documents and entered data.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Maintained confidentiality of sensitive information entered into the system.
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Maintained updated knowledge of industry trends related to data entry operations.
- Followed up on pending tasks until completion.
- Verified accuracy and completeness of data entry into the database system.
- Provided support to management staff in regards to data entry processes.
Customer Service Representative
Alorica
02.2020 - 03.2021
- Answered customer inquiries via phone, email, and chat.
- Provided accurate information about products and services to customers.
- Implemented innovative methods for streamlining the customer service process.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed positive relationships with customers through friendly interactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Developed strong customer relationships to encourage repeat business.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Updated databases with new and modified customer data.
- Updated system with order specifics and customer details, preferences, and billing information.
Customer Service Representative
Domino's Pizza
Monroe, GA
03.2014 - 04.2019
- Stocked supplies such as napkins, condiments, trays, cups, lids, straws.
- Assisted fellow team members with various duties when needed.
- Provided excellent customer service by attending to guests needs promptly.
- Monitored waste levels throughout shift and reported discrepancies to management immediately.
- Ensured that all food was cooked properly by verifying temperatures with thermometers.
- Organized inventory deliveries from vendor delivery trucks on a daily basis.
- Restocked beverages at front counter area during busy hours to meet customer demands quickly.
- Maintained knowledge of current menu items and promotions.
- Prepared food items according to company recipes and standards.
- Cleaned and maintained the dining area, kitchen equipment, and counters.
- Checked food quality throughout shift to ensure freshness of ingredients used.
- Maintained cleanliness of work area and equipment throughout shift.
- Followed established guidelines for product rotation to ensure freshness of stock.
- Adhered to health and safety regulations while handling food products.
- Greeted customers in a friendly manner and took orders accurately.
- Performed opening and closing duties such as cleaning work areas and restocking shelves.
- Resolved customer complaints in a timely manner following company policies and procedures.
- Inspected equipment before use to identify any maintenance issues or malfunctions.
- Operated kitchen equipment safely following manufacturer's instructions.
- Utilized proper portion control methods for all served items.
- Operated cash registers to process customer payments efficiently.
- Organized food items on serving trays and in carry-out packages.
- Answered customer questions about food preparation, responding to ingredient and allergen concerns.
- Modified requested menu items in POS system to customize orders.
- Promoted food items, beverages and desserts to increase sales.
- Completed opening, closing and shift change tasks by following company guidelines.
- Verified orders and bagged items for easy transport.
Timeline
Customer Service Representative
Transworld Systems Inc.
05.2024 - Current
Customer Service Representative
Alorica
02.2020 - 03.2021
Customer Service Representative
Domino's Pizza
03.2014 - 04.2019