Overview
Work History
Timeline
Generic

Deletra Johnson

Monroe,GA

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Transworld Systems Inc.
Mason, OH
05.2024 - Current
  • Checked source documents against entered data to ensure accuracy.
  • Updated existing records with new or revised information as needed.
  • Utilized specialized software applications related to the job role.
  • Identified discrepancies between source documents and entered data.
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Maintained confidentiality of sensitive information entered into the system.
  • Ensured compliance with all relevant rules and regulations governing data entry activities.
  • Maintained updated knowledge of industry trends related to data entry operations.
  • Followed up on pending tasks until completion.
  • Verified accuracy and completeness of data entry into the database system.
  • Provided support to management staff in regards to data entry processes.

Customer Service Representative

Alorica
02.2020 - 03.2021
  • Answered customer inquiries via phone, email, and chat.
  • Provided accurate information about products and services to customers.
  • Implemented innovative methods for streamlining the customer service process.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved customer complaints promptly and efficiently.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed positive relationships with customers through friendly interactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Developed strong customer relationships to encourage repeat business.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Updated databases with new and modified customer data.
  • Updated system with order specifics and customer details, preferences, and billing information.

Customer Service Representative

Domino's Pizza
Monroe, GA
03.2014 - 04.2019
  • Stocked supplies such as napkins, condiments, trays, cups, lids, straws.
  • Assisted fellow team members with various duties when needed.
  • Provided excellent customer service by attending to guests needs promptly.
  • Monitored waste levels throughout shift and reported discrepancies to management immediately.
  • Ensured that all food was cooked properly by verifying temperatures with thermometers.
  • Organized inventory deliveries from vendor delivery trucks on a daily basis.
  • Restocked beverages at front counter area during busy hours to meet customer demands quickly.
  • Maintained knowledge of current menu items and promotions.
  • Prepared food items according to company recipes and standards.
  • Cleaned and maintained the dining area, kitchen equipment, and counters.
  • Checked food quality throughout shift to ensure freshness of ingredients used.
  • Maintained cleanliness of work area and equipment throughout shift.
  • Followed established guidelines for product rotation to ensure freshness of stock.
  • Adhered to health and safety regulations while handling food products.
  • Greeted customers in a friendly manner and took orders accurately.
  • Performed opening and closing duties such as cleaning work areas and restocking shelves.
  • Resolved customer complaints in a timely manner following company policies and procedures.
  • Inspected equipment before use to identify any maintenance issues or malfunctions.
  • Operated kitchen equipment safely following manufacturer's instructions.
  • Utilized proper portion control methods for all served items.
  • Operated cash registers to process customer payments efficiently.
  • Organized food items on serving trays and in carry-out packages.
  • Answered customer questions about food preparation, responding to ingredient and allergen concerns.
  • Modified requested menu items in POS system to customize orders.
  • Promoted food items, beverages and desserts to increase sales.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Verified orders and bagged items for easy transport.

Timeline

Customer Service Representative

Transworld Systems Inc.
05.2024 - Current

Customer Service Representative

Alorica
02.2020 - 03.2021

Customer Service Representative

Domino's Pizza
03.2014 - 04.2019
Deletra Johnson