Deleysia Huffman
Albuquerque,NM
Summary
A highly skilled Emergency Medical Technician in the United States Air Force, known for making critical decisions and providing exceptional customer service. Possessing a strong ability to handle emergency situations with precision and care. Demonstrates expertise in patient assessments and effective collaboration with teams, resulting in improved patient care and outcomes. Shows dedication to excellence and an impressive capacity to adapt and excel in dynamic environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Emergency Medical Technician
United States Air Force, USAF
01.2023 - Current
- Providing guidance and training to other Air Force personnel on aerospace medicine best practices and procedures
- Participating in classified and unclassified meetings with other aerospace medicine team members and other agencies
- Participating in military operations, including medical care and support to aircrews and other personnel.
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
- Enhanced equipment readiness by rigorously inspecting, maintaining, and restocking ambulance supplies and tools as needed.
- Ensured ongoing compliance with local, state, and federal regulations governing EMS through adherence to policies, procedures, and guidelines.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Evaluated patient histories to assess and prioritize levels of care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Increased team efficiency by collaborating with paramedics, firefighters, and other emergency personnel to provide seamless emergency care to patients.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Reduced response times by effectively coordinating with dispatchers and following established protocols.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Streamlined patient assessment process by quickly determining chief complaints and prioritizing treatment interventions based on severity.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Demonstrated leadership abilities while serving as lead EMT during designated shifts or special events requiring additional responsibilities beyond primary duties.
- Contributed to a positive work environment by providing mentorship and support to new EMTs entering the field.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
- Strengthened teamwork among EMS colleagues by actively engaging in constructive discussions for continuous improvement opportunities within the organization.
- Reduced on-scene time by implementing efficient triage and treatment strategies, enabling quicker transport to medical facilities.
- Performing pre-flight and post-flight medical evaluations on aircrews and other personnel.
- Administering emergency medical care in response to in-flight emergencies.
- Providing advice and guidance on issues related to aerospace medicine such as altitude physiology, hypoxia, G-forces, and other environmental factors.
Car Rental Agent
Enterprise Rent-A-Car
09.2022 - 12.2022
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Enhanced company revenue by upselling additional services and insurance packages to clients.
- Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
- Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
- Processed payments accurately using various payment methods like cash credit cards checks ensuring hassle-free transactions for customers.
- Assisted in resolving conflicts or issues between customers and staff, fostering a positive work environment.
- Continuously met or exceeded sales targets through effective communication and relationship building with clients.
- Trained new employees on company policies, software usage, sales techniques, and customer service best practices.
- Proactively communicated with clients regarding upcoming reservations or changes in vehicle availability to avoid any inconvenience or dissatisfaction later on.
- Educated customers on rental policies, procedures, and fees while maintaining excellent customer relations.
- Coordinated closely with other departments such as maintenance cleaning teams optimize vehicle turnover times enhance overall client experience.
- Collaborated with team members to ensure seamless coordination of daily tasks, resulting in an organized and efficient workplace.
- Drafted and reviewed lease agreements to lay out terms and conditions of rental and protect owner and renter rights.
- Adhered strictly federal state regulations concerning driver's licenses insurance eligibility requirements fostering trust confidence among potential renters.
- Handled insurance and liability issues by coordinating with insurance companies and managing claims.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
Front Desk Agent
Westin Hotel
06.2021 - 08.2022
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
- Coordinated with housekeeping and maintenance to ensure rooms met hotel standards.
- Improved team communication with daily briefing on occupancy, events, and guest requests.
- Boosted online ratings by soliciting guest feedback and addressing online reviews.
- Streamlined communication with events team on guest logistics for large groups.
- Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
Sales Associate
Bath & Body Works
10.2019 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Stock Associate
Walmart
04.2020 - 10.2020
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Maintained effective team member communication.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Boosted customer satisfaction by assisting with product inquiries, locating items, and providing relevant information.
- Assisted in seasonal inventory preparations to ensure smooth transitions between product lines.
- Optimized space utilization in the stockroom through strategic placement of products based on sales data and trends.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Crew Member
McDonald's
07.2018 - 10.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
Education
High School Diploma - N/A
Madison County High School
Gurley, AL05.2019
Bachelor Of Health Science - Animal Health
Alabama A&M University
Normal, ALBachelor Of Science In Nursing - Nursing
University of Alabama At Huntsville
Huntsville, ALTransient - Transient
University of North Alabama
Florence, ALAssociate Degree In Nursing - Nursing
J. F. Drake State Community College
Huntsville, ALAssociate Of General Studies - Health Sciences
Central New Mexico Community College
Albuquerque, NMSkills
- Basic life support
- CPR and first aid
- Critical decision-making skills
- Pre-hospital care
- Vital sign assessment
- Triaging
- Airway management
- Bleeding control
- Direct patient care
- Emergency management
- Patient assessments
- Patient transport
- Medical recordkeeping
- Medication administration
- Problem-solving
- Time management
- Multitasking and organization
- Critical thinking
- Clear communication
- Team collaboration
- Emergency medical technician (EMT)
- Flexible and adaptable
- Customer service
- Attention to detail
- Dependable and responsible
- Multitasking Abilities
- Military training expertise
- Basic military training
- Military tactics
- US weapons training
- Fitness training
- Combat survival
- Tactical combat casualty care
Certification
- Emergency Medical Technician
- Cardiopulmonary resuscitation
- Basic Life Support
- Tactical Combat Casualty Care
- Advanced Cardiac Life Support (ACLS)
- Neonatal Resuscitation Program (NRP)
- Pediatric Life Support (PALS)
Timeline
Emergency Medical Technician
United States Air Force, USAF
01.2023 - Current
Car Rental Agent
Enterprise Rent-A-Car
09.2022 - 12.2022
Front Desk Agent
Westin Hotel
06.2021 - 08.2022
Stock Associate
Walmart
04.2020 - 10.2020
Sales Associate
Bath & Body Works
10.2019 - 06.2021
Crew Member
McDonald's
07.2018 - 10.2019
High School Diploma - N/A
Madison County High School
Bachelor Of Health Science - Animal Health
Alabama A&M University
Bachelor Of Science In Nursing - Nursing
University of Alabama At Huntsville
Transient - Transient
University of North Alabama
Associate Degree In Nursing - Nursing
J. F. Drake State Community College
Associate Of General Studies - Health Sciences
Central New Mexico Community College
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