Delfie Salazar
Rio Rancho,NM
Summary
Proven leader in healthcare registration, adept at optimizing patient satisfaction and operational efficiency at St. Vincent's Hospital. Skilled in insurance verification and problem-solving, I significantly reduced wait times and improved service quality. My expertise in registration management and effective communication fosters team development and ensures compliance with HIPAA standards.
Overview
26
26
years of professional experience
Work History
Registration Clerk
High Resolution Im
04.2022 - Current
- Entered patient information into payment system accurately for billing purposes.
- Assisted patients with questions or concerns about their appointments, addressing any issues promptly and professionally.
- Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
- Updated patient contact information to support accurate electronic medical records.
- Confirmed patient demographics and updated practice management software for accuracy.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Identified areas for improvement within the registration process through regular self-assessment and feedback from colleagues.
- Reduced errors in insurance verification, ensuring accurate billing and timely payments from insurance companies.
Registration Clerk
Presbyterian Hospital
06.2013 - 12.2022
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
- Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
- Entered patient information into payment system accurately for billing purposes.
Registration Supervisor
St. Vincent's Hospital
02.1999 - 03.2009
- Actively participated in hospital-wide initiatives aimed at improving overall operational efficiency and patient satisfaction levels.
- Evaluated department performance metrics, identifying areas for improvement and implementing targeted action plans to achieve desired results.
- Reduced wait times for patients by optimizing staff scheduling and resource allocation.
- Led team of registration staff, providing ongoing training and professional development opportunities.
- Increased patient satisfaction scores with improved communication and timely service.
- Mentored new staff members, providing support and guidance to help them achieve success in their roles.
- Promoted a positive work environment through clear communication, effective leadership, and recognition of employee achievements.
- Conducted regular audits of registration records to identify areas for improvement and implement corrective actions as needed.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality standards within the department.
- Oversaw daily operations of the registration department, maintaining a high level of accuracy and integrity in record keeping.
- Assisted in the development of policies and procedures related to registration functions, ensuring best practices were consistently followed.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Interceded between employees during arguments and diffused tense situations.
Education
Certificate - Book Keeping
University of Accounting
San Diego, CA06.1985
Diploma -
Santa Fe Hogh
Santa Fe, NM06.1977
Skills
- Problem-solving
- Patient registration
- Payment processing
- Registration data intake
- Healthcare experience
- Follow-up skills
- Insurance verification
- Office organization
- Appointment scheduling
- Patient scheduling
- Pre-registration documentation
- Verbal and written communication
- Documentation and reporting
- Demographics information
- Registration management
Timeline
Registration Clerk
High Resolution Im
04.2022 - Current
Registration Clerk
Presbyterian Hospital
06.2013 - 12.2022
Registration Supervisor
St. Vincent's Hospital
02.1999 - 03.2009
Certificate - Book Keeping
University of Accounting
Diploma -
Santa Fe Hogh
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