Dedicated and customer-focused professional with extensive experience in the service industry, including roles as a server and bartender. Proven ability to deliver exceptional service in fast-paced environments while maintaining strong communication and interpersonal skills. Proficient in using Toast POS system, enhancing efficiency in order management. Bilingual in Spanish and English, enhancing the ability to connect with diverse clientele.
• Provide excellent customer service by managing orders, serving food and beverages, and ensuring a pleasant dining experience.
• Utilize Toast POS system to efficiently process orders and manage transactions, improving service speed and accuracy.
• Collaborate effectively with kitchen and bar staff to maintain efficient service flow and high-quality standards.
• Engage with patrons to build rapport and encourage repeat visits.
• Engage with customers in a fine dining setting to create a welcoming atmosphere, taking orders and addressing special requests efficiently.
• Maintain a high level of service quality, ensuring guest satisfaction and an exceptional dining experience.
• Collaborate with culinary staff to enhance the presentation and service of menu items.
• Deliver outstanding dining experiences by providing attentive service, managing customer inquiries, and ensuring satisfaction.
• Collaborate with kitchen and bar staff to maintain timely service and high standards of food quality.
• Prepared and served beverages while managing a high volume of orders during peak hours.
• Trained new staff on service protocols and customer interaction, fostering a cohesive team environment.
• Developed strong relationships with regular customers, leading to increased repeat business.
• Assisted with inventory management and bar supplies, ensuring availability of products.
• Provided high-quality beverage service, showcasing knowledge of cocktails and drink pairings.
• Ensured compliance with health and safety regulations in bar operations.
• Managed customer orders and ensured timely delivery of food and beverages in a fast-paced setting.
• Handled cash and credit transactions accurately, maintaining a balanced register.