DELFIN OLLARVES
Willingboro,USA
Summary
Hospitality professional with knack for optimizing restaurant operations and delivering exceptional dining experiences. Proven ability to lead and motivate teams, driving service excellence and operational efficiency. Known for adaptability and maintaining high standards in fast-paced environment through effective communication and problem-solving skills.
Experienced with managing server teams to ensure efficient and high-quality service. Utilizes strong organizational skills to coordinate schedules and streamline operations. Track record of enhancing team performance through effective training and mentorship.
Overview
4
4
years of professional experience
Work History
Server/Assistant Manager
Taverna
10.2019 - 09.2022
- Assisted in training and mentoring new staff on service protocols and customer engagement strategies.
- Coordinated daily operations to ensure efficient workflow and optimal guest satisfaction levels.
- Implemented inventory management systems to streamline supply ordering and reduce waste.
- Enhanced dining experience by addressing guest inquiries and resolving issues promptly.
Server/Bartender
Forte Dei Marmi
09.2019 - 05.2021
- Delivered exceptional customer service in fast-paced restaurant environment.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Managed multiple tables efficiently, prioritizing guest needs and enhancing dining experiences.
- Maintained cleanliness and organization of dining area, ensuring compliance with health standards.
Assistant Manager
Restaurant Server Moshi Moshi
04.2018 - 10.2019
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Accurately recorded orders on cash register and point-of-sale system.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Stayed informed about daily specials, new menu items, promotions.
- Maintained records of transactions made during shift as required by law or company policy.
- Managed order accuracy and timeliness, enhancing overall dining experience.
Education
No Degree - Computer Information Systems
UCAB
CARACAS, VENEZUELABachelor of Science - undefined
DON BOSCO
VENEZUELA08.2005
Skills
- Strong organization
- Guest management
- Promotional material design
- Customer service
- Money handling
- Team leadership
- Staff training and development
- Sanitation standards
- Food safety compliance
- Task delegation
- Cleaning and sanitation
- Dining room logistics
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 25 staff members.
- Resolved product issue through consumer testing.
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
- Selected to serve notable VIP guests for major private events.
LANGUAGES
Spanish Native/Bilingual
English Professional
Timeline
Server/Assistant Manager
Taverna
10.2019 - 09.2022
Server/Bartender
Forte Dei Marmi
09.2019 - 05.2021
Assistant Manager
Restaurant Server Moshi Moshi
04.2018 - 10.2019
Bachelor of Science - undefined
DON BOSCO
No Degree - Computer Information Systems
UCAB
EDUCATION AND TRAINING
other