Delfina Diego
Omaha,NE
Summary
Dynamic professional with a strong work ethic and customer service expertise, honed at Nebraska Medicine. Proven ability to manage multi-line phone systems and resolve inquiries efficiently. Skilled in front desk operations and adept at enhancing client satisfaction through effective communication and problem-solving. Committed to delivering exceptional service in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Trucker
García Ayala Trucking
Omaha, NE
05.2025 - 09.2025
- Consistently met tight deadlines by expertly planning trips according to road restrictions, traffic patterns, and customer timeframes.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Communicated effectively with customers regarding delivery timelines and procedures.
- Implemented best practices for route planning to optimize travel time and reduce costs.
Patient Access Representative
Nebraska Medicine
Omaha
04.2022 - 2024
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Handled customer inquiries with professionalism, resolving issues promptly to enhance satisfaction.
- Handled cash transactions and maintained sales and payments records accurately.
- Confirmed appointments, communicated with clients, and updated client records.
CNA
OneWorld Community Health Centers
Omaha, NE
04.2019 - 2022
- Managed patient records with attention to detail and confidentiality standards.
- Coordinated scheduling of appointments, ensuring efficient use of resources.
- Educated patients about health practices and procedures to enhance understanding.
- Answered incoming calls, scheduled appointments and filed medical records.
- Taught patients and families to use at-home medical equipment.
CNA
Rose Blumkin Jewish Home
Omaha, NE
02.2015 - 2016
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained accurate patient records, adhering to confidentiality protocols.
- Trained new staff on operational procedures and best practices in caregiving.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
CNA
At Place at Home
Omaha, NE
09.2014 - 2015
- Assisted patients with daily living activities, ensuring comfort and safety.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Daycare Worker
Happy Faces
Omaha, NE
09.2012 - 2014
- Supervised daily activities to ensure safety and engagement of children.
- Assisted with meal preparation, ensuring nutritional needs were met for all children.
- Collaborated with colleagues to develop age-appropriate lesson plans and activities.
Education
High School Diploma -
Omaha South High Magnet School
Omaha, NE05.2015
Skills
- Strong work ethic
- Customer service
- Customer-oriented
- Front desk operations
Languages
Spanish
Professional Working
Timeline
Trucker
García Ayala Trucking
05.2025 - 09.2025
Patient Access Representative
Nebraska Medicine
04.2022 - 2024
CNA
OneWorld Community Health Centers
04.2019 - 2022
CNA
Rose Blumkin Jewish Home
02.2015 - 2016
CNA
At Place at Home
09.2014 - 2015
Daycare Worker
Happy Faces
09.2012 - 2014
High School Diploma -
Omaha South High Magnet School