Delfina Gonzalez
Los Angeles,CA
Summary
Receptionist with 4 years of experience in enhancing office efficiency and client satisfaction through process improvements and team collaboration. Proficient in customer relations, scheduling, and managing multi-line phone systems, consistently optimizing operations. Demonstrates strong attention to detail and adaptability, ensuring seamless communication and organization.
Overview
5
5
years of professional experience
Work History
Security
Gardaworld
11.2023 - Current
- Implement rigorous security protocols, ensuring safety of personnel and assets
- Conduct thorough risk assessments and respond swiftly to potential threats
- Streamline security procedures, leading to measurable improvements in response times and incident prevention
- Consistently meet and exceed performance targets
- Optimize security procedures, leading to significant improvements in response times and incident prevention
- Consistently surpass performance targets
- Enforce stringent security protocols, safeguarding personnel and assets
- Conduct comprehensive risk evaluations and address potential threats promptly
- Enhance security procedures, resulting in notable reductions in response times
- Consistently exceed performance benchmarks and prevent incidents effectively
- Meticulously document security incidents, conduct thorough investigations, and provide detailed reports to management for informed decision-making
Receptionist
H&R block
01.2020 - 05.2024
- Coordinated with diverse teams to streamline front-desk operations, enhancing visitor experience and office efficiency at H&R Block
- Optimized appointment scheduling system, reducing wait times and improving client satisfaction rates at H&R Block's reception area
- Managed multi-line phone system and maintained accurate records, ensuring seamless communication and organization within H&R Block
- Implemented digital check-in process, modernizing reception procedures and significantly reducing paperwork at H&R Block
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to maintain H&R Block's professional reputation
Security
Securitas
07.2021 - 11.2023
- Maintain vigilant security presence, ensuring safety protocols are strictly followed
- Conduct thorough risk assessments and implement proactive measures
- Foster strong relationships with team members and clients
- Coordinate seamlessly with local law enforcement to enhance overall security effectiveness
- Consistently meet and exceed security performance metrics
- Identify and address potential vulnerabilities, significantly reducing incident occurrences
- Meticulously document all security-related activities and incidents
- Maintain accurate logs and reports, ensuring comprehensive situational awareness
- Propose and implement new security technologies and procedures
- Adapt swiftly to evolving threats, enhancing the overall security infrastructure
- Lead security operations, conducting risk assessments and implementing preventive measures
- Collaborate with law enforcement to enhance overall safety protocols
- Meticulously monitor surveillance systems and maintain accurate incident reports
- Ensure strict adherence to company policies and legal regulations
Education
High school -
Esteban Torres Humanities Academy of Art and Technology
Los Angeles06.2020
Skills
- Customer Relations
- Surveillance Monitoring
- Team Collaboration
- Time Management
- Adaptability
- Attention to Detail
- Interpersonal Skills
- Scheduling
Languages
Spanish
Native or Bilingual
Timeline
Security
Gardaworld
11.2023 - Current
Security
Securitas
07.2021 - 11.2023
Receptionist
H&R block
01.2020 - 05.2024
High school -
Esteban Torres Humanities Academy of Art and Technology
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