Delfina Gonzalez Cancino
Los Angeles,CA
Summary
Dynamic security professional with extensive experience at GardaWorld Security, excelling in incident response and conflict de-escalation. Proven ability to enhance safety protocols and train staff effectively. Skilled in CCTV operation and delivering exceptional customer service, ensuring a secure environment while maintaining professionalism in high-pressure situations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Officer
GardaWorld Security
Los Angeles, CA
11.2023 - Current
- Monitor premises and conduct regular foot patrols to ensure safety and security of personnel property.
- Respond to and resolve incidents, including emergencies and conflicts, while adhering to company protocols.
- Collaborate with law enforcement and emergency responders during critical situations.
- Maintain detailed logs of daily activities and incidents for reporting purposes.
- Train new security staff on safety procedures and emergency response protocols.
- Warned persons of rule infractions or violations and evicted violators from premises.
Part - Time Seasonal Receptionist
H&r Block
Los Angeles, CA
01.2020 - Current
- Greeted clients, scheduled appointments, and managed high-traffic phone lines with professionalism.
- Assisted in administrative tasks, including filing tax documents, data entry, and maintaining client records.
- Provided exceptional customer service by addressing client inquiries and directing them to appropriate staff.
- Maintained confidentiality of sensitive financial and personal client information.
- Supported office efficiency by organizing supplies and coordinating daily workflows.
Security Officer
Securitas Security Services USA
Los Angeles, CA
01.2021 - 11.2023
- Assisted with event coordination and safety checks for local event.
- Confirmed visitor identification prior to granting entry into the building.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Completed incident reports to record security or loss prevention incidents.
- Provided friendly and professional assistance to employees, visitors and customers.
Education
High School Diploma -
Esteban Torres HS- Humanistas Academy of Art & Tec
Los Angeles, CA06-2020
Skills
- Security Expertise
- Incident response
- Surveillance
- Conflict de-escalation
- Emergency protocols
- Administrative Skills
- Appointment scheduling
- Data entry
- Record-keeping
- Microsoft Office Suite
- Customer Service
- Client reactions
- Problem solving
- Communication
- Multitasking
- Technical Skills
- CCTV operation
- Basic first aid/CPR/ADE certified
- Familiarity with office software
Certification
- First Aid/CPR/ADE Certified
- OSHA Safety Training
- Security Guard License
Languages
Spanish
Professional
Timeline
Security Officer
GardaWorld Security
11.2023 - Current
Security Officer
Securitas Security Services USA
01.2021 - 11.2023
Part - Time Seasonal Receptionist
H&r Block
01.2020 - Current
High School Diploma -
Esteban Torres HS- Humanistas Academy of Art & Tec
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