Summary
Overview
Work History
Education
Skills
Leadershipandactivities
References
Timeline
Receptionist

Delfina Membreño

Raleigh,NC

Summary

Dynamic multi-lingual professional with a proven track record at Midtown Law and Egerton and Associates enhancing client communication and streamlining case management processes. Excelled in roles requiring exceptional interpersonal skills and proficiency in legal software. Known for adaptability and eagerness to learn, consistently achieving positive outcomes in fast-paced environments.

Overview

15
15
years of professional experience

Work History

Receptionist

Midtown Law
04.2023 - Current
  • Greeted incoming clients and agents professionally and provided friendly, knowledgeable assistance
  • Answered phone promptly and directed incoming calls to correct employees
  • Kept reception area clean and neat to give visitors positive first impression
  • Provided clerical support to company employees by copying, faxing, and filing documents
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills
  • Promoted from Greensboro satellite office to the main Raleigh firm

Case Manager

Egerton and Associates
09.2016 - 03.2023
  • Improved a contact system to streamline communication between staff and clients to reduce complaints
  • Administrative duties, including maintaining attorney calendars, answering phones, and scheduling client meetings
  • Created, organized, and maintained paper and electronic client files
  • Prepared for trial, including fulfilling discovery requests and creating medical summaries
  • Translated and interpreted for Spanish speakers
  • Promoted from legal assistant to case manager

Photographer

Digiphoto Entertainment Imaging, Inc
05.2015 - 09.2015
  • Customer service, marketing, and sales
  • Digital camera photography for Kodiak at Wet ‘n Wild Emerald Pointe

Intern

Lexington Housing Community Development Corporation
06.2010 - 07.2010
  • Facilitated mortgage information event for the community
  • Created and translated marketing documents including brochures and pamphlets

Education

Bachelor’s of Arts - History, Political Science

University of North Carolina at Greensboro
12.2014

Skills

  • Native Spanish fluency, intermediate Italian and Russian
  • Strong communication skills
  • Eager to learn
  • Multi-tasker
  • Adaptable
  • Proficient in Microsoft Office
  • Proficient in Outlook
  • Proficient in TrialWorks legal software
  • Proficient in teleconferencing

Leadershipandactivities

  • Secretary, Thomasville Historical Preservation Commission, 01/01/16 - 05/01/18: Recorded and emailed meeting minutes, oversaw and approved restoration projects based on historical preservation guidelines, elected twice to the position
  • Secretary, UNCG Historical Society, 08/01/13 - 05/01/14: Recorded and uploaded meeting minutes, organized panels and scheduled speakers, elected twice to the position

References

  • Associate Attorney Vincent McKinney at Midtown Law: 770-365-7695
  • Angie Turner - Head Paralegal at Midtown Law: 919-200-4445
  • Teresja Poole, former Assistant to Attorney Pierce Egerton at Egerton and Associates: 336-420-2488

Timeline

Receptionist

Midtown Law
04.2023 - Current

Case Manager

Egerton and Associates
09.2016 - 03.2023

Photographer

Digiphoto Entertainment Imaging, Inc
05.2015 - 09.2015

Intern

Lexington Housing Community Development Corporation
06.2010 - 07.2010

Bachelor’s of Arts - History, Political Science

University of North Carolina at Greensboro

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Delfina Membreño