Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Delfino Birrueta-Cruz

Gilroy,CA

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths.

Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Creative Internet Sales Manager with 20 years of Automobile sales experience. Committed to keeping customers up to date on new product innovations and upselling upgraded models.

Skilled at maintaining relationships with customers and keeping detailed records. Detail-oriented Internet Sales Manager with 20 years of dedicated Auto sales. Successful at closing sales quickly and managing an efficient and profitable sales team.

Effective at maintaining an active social media presence and following up with customers.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience

Work History

Internet Sales Manager

Hyundai Of Gilroy
04.2021 - Current
  • Responded to internet inquiries and phone calls in timely matter.
  • Increased sales and customer satisfaction through personalized servicing.
  • Provided superior and individualized customer service.
  • Kept detailed records of sales and contracts.
  • Located merchandise across various stores to address customer needs.
  • Trained sales staff on company procedures and salesmanship.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Responded to internet inquiries and phone calls in timely matter

Assistant Manager

San Jose Dodge
09.2015 - 07.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

General Manager

Conexxion Latina
02.2009 - 08.2015
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee evaluations, and contract details.
  • Formulated policies and procedures to streamline operations.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Education

High School Diploma -

James Lick High School
San Jose, CA

Skills

  • Quote Generation
  • Salesforce Software
  • Providing Feedback
  • Establishing Contacts
  • Phone Inquiries
  • Price Quoting
  • Lead Identification and Generation
  • Inventory Management
  • Customer Order Management
  • Team Recruiting and Onboarding
  • Communications Strategies
  • Operational Efficiency
  • Customer Service and Assistance

Languages

Spanish
English

Timeline

Internet Sales Manager

Hyundai Of Gilroy
04.2021 - Current

Assistant Manager

San Jose Dodge
09.2015 - 07.2020

General Manager

Conexxion Latina
02.2009 - 08.2015

High School Diploma -

James Lick High School

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Delfino Birrueta-Cruz