Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Deli Portillo

Miami,FL

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

23
23
years of professional experience

Work History

Store Manager

LIDS
Miami, FL
10.2020 - 08.2024
  • Prepared monthly reports on sales figures, expenses, profits.
  • Developed benchmarks for sales targets and responsibilities, executing continuous oversight.
  • Achieved operations objectives by adhering to operation policies and guidelines.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Updated POS system with new products and promotional offers.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.

Assistant Manager

LIDS
Miami, FL
11.2018 - 10.2020
  • Managed day-to-day operations, including scheduling shifts and assigning tasks.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Maintained up-to-date knowledge of company products services, inventory, and daily activity management.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.

Talent Acquisition Coordinator

CareerXChange
Pembroke Pines, FL
11.2017 - 04.2018
  • Managed the onboarding process for new hires including completing all necessary paperwork, organizing orientation sessions, and providing support during the transition period.
  • Screened resumes and applications to identify suitable candidates for open positions.
  • Conducted initial phone screens and coordinated interview schedules with hiring managers.
  • Developed and maintained relationships with hiring managers to ensure a successful recruitment process.
  • Informed job applicants of duties and responsibilities, compensation, and benefits.
  • Searched for qualified job candidates using computer databases, media advertisements or employee referrals.

Field Asset Service Coordinator

PK Management
Miami, FL
06.2015 - 08.2016
  • Providing administrative assistance to field personnel, including preparing documents, spreadsheets, and purchase order requests.
  • Coordinating and monitoring service contracts, ensuring proper insurance, and waiver compliance.
  • Oversee the tracking, maintenance, and retirement of assets in the field, including data entry and reporting.
  • Plan and schedule service appointments, dispatching technicians to the appropriate locations.
  • Maintain accurate records of asset information, service activities, and maintenance records.
  • Collaborated with owners and managers to identify, develop, and achieve property goals and objectives.

Account Executive / Recruiter

CareersUSA
Miami, FL
08.2013 - 02.2015
  • Reviewed resumes, conducted phone screens, and managed candidate pipelines for temporary, temp-to-hire, or direct-hire positions.
  • Executed testing protocols within company facilities to ensure compliance.
  • Performed accurate entry and organization of data across multiple systems.
  • Built relationships with universities, colleges, alumni associations.
  • Maintained daily logs on sales performance against targets for upper management review.
  • Managed presentations for big projects in front of 20 to 30 people.
  • Developed and maintained relationships with key clients to ensure customer satisfaction.

Commercial Eligibility Reviewer

AVMED
Miami, FL
06.2008 - 11.2009
  • Maintained an up-to-date and thorough knowledge of product offerings and plan guidelines.
  • Prioritized departmental goals to align with organizational objectives.
  • Daily data entry of membership, in accordance with departmental turnaround and accuracy standards.
  • Ensuring that entry for all performance guarantee groups is done timely and accurately.
  • Responsible for the reconciliation and processing of EDI manual transactions, and for the entry of all federal employees.
  • Prepare notices to members regarding pending status, and follow up in a timely manner to assure releases based on the receipt of appropriate documentation from each member.

Mass Transit Specialist

Logisticare Solutions Inc.
Miami, FL
05.2005 - 04.2007
  • Created and maintained monthly spreadsheets to reflect Mass Transit expenses, members, and trip logs.
  • Coordinated with Medical Facilities verifying members eligibility and medical appointments.
  • Prepared monthly budget statements reflecting expenses and budget requirements for each month.
  • Reduced bi-monthly costs by 35% saving department over $9,000 between September 2005 and December 2005.
  • Providing over 500 Medicaid recipients with Metro Bus Pass on a month to month basis, entered members information and appointments into the Logisticare database, created monthly member letters with Microsoft Office, Sending bulk mail on a daily basis and in a timely manner, attended meetings with Facility Coordinators explaining Bus Pass Programs, trained associates on Mass Transit Protocols and managed a team of 3 associates.

Switchboard Operator

Careers USA
Miami, FL
03.2004 - 02.2005
  • Answered and transferred incoming calls to appropriate departments, personnel, or outside lines for over 500 calls a day.
  • Performed general administrative duties such as filing documents, photocopying materials.
  • Processing title requirements, preparing title commitments, clearing titles, and preparing packages, as well as any additional closing documents.
  • Coordinated with lenders on a day-to-day basis to prepare files for closing.
  • Worked both independently and contributed to every aspect of a team environment.
  • Verified caller identification before transferring calls or releasing confidential information.
  • Handled confidential information with discretion and professionalism.

Verification Department Supervisor

Professionally Speaking Inc.
Miami, FL
06.2001 - 11.2003
  • Provide support to staff on all company-supported applications, and enter staff payroll into payroll software.
  • Supervised group of five verification specialists.
  • Reviewed recorded sales calls to verify the sales force's compliance with FCC regulations.
  • Oversaw the hiring process, including recruiting, interviewing, and onboarding new employees.
  • Enhanced collections performance achieving a twenty percent rise.
  • Answer staff questions in person, via email, and by phone; advise staff on appropriate actions; work one-on-one with staff on applications, sales calls, and other duties as assigned.

Education

GED -

Lindsey Hopkins Technical College
Miami
01.2013

Skills

  • Communication Skills
  • Sales Management
  • Sales Forecasting
  • Effective Task Management
  • KPI Analysis
  • Customer Service
  • Inventory Control
  • Team Building
  • Time Management
  • Team Leadership and Coaching
  • Store Merchandising
  • Inventory Management
  • Visual Merchandising
  • Proficient in Microsoft Office
  • Proactive self-starter
  • Multitasking and organization

Languages

  • Fluent in English
  • Fluent in Spanish

Timeline

Store Manager

LIDS
10.2020 - 08.2024

Assistant Manager

LIDS
11.2018 - 10.2020

Talent Acquisition Coordinator

CareerXChange
11.2017 - 04.2018

Field Asset Service Coordinator

PK Management
06.2015 - 08.2016

Account Executive / Recruiter

CareersUSA
08.2013 - 02.2015

Commercial Eligibility Reviewer

AVMED
06.2008 - 11.2009

Mass Transit Specialist

Logisticare Solutions Inc.
05.2005 - 04.2007

Switchboard Operator

Careers USA
03.2004 - 02.2005

Verification Department Supervisor

Professionally Speaking Inc.
06.2001 - 11.2003

GED -

Lindsey Hopkins Technical College

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Deli Portillo