DELIA ANDRE
Santa Clara,CA
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Experienced volunteer in housing in the areas of parking permit process, towing process and YARDI data entry. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, by providing customized solutions to build loyalty. Skilled Dental Assistant with experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting, and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients.
Overview
3
3
years of professional experience
Work History
Dental Assistant /Front Desk Dental Assistant
Perfect Dental
07.2024 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Answered phone calls and messages for 1 physician 2 medical facility, scheduling appointments, and handling patient inquiries.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Customer Service Representative
First Choice Services
08.2023 - 03.2024
- Assists customers with inquiries, concerns, and requests via phone, email, and chat
- Provides accurate information about our products and services
- Resolves customer issues promptly and professionally
- Maintains detailed and accurate records of customer interactions
- Creates invoices for outside organizations and sign off when products are delivered
- Accounts receivable: contact customers with overdue balances and collect payments
- Utilizes DMS (Document Management System) and telecommunication system to retrieve and update customer account information
- Collaborates with other team members to improve customer service processes.
Customer Service Representative
R+L Carriers
06.2022 - 03.2023
- Checked email, looked up accounts and BOL's Scanning/Faxing
- Found delivery receipts, Set appointments, labeled missing freight, shipped out freight, called customers and or shippers
- Answered customer telephone calls promptly to avoid on-hold wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
Receptionist
H&R Block
12.2021 - 04.2022
- Answered and made calls, made appointments, updated profiles, handled payments, scanned documents, emails, filing, and setting appointments
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Managed multiple tasks and met time-sensitive deadlines.
Education
High School Diploma -
Lincoln High Chool
San JoseSkills
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Data Entry and Maintenance
- Understanding Customer Needs
- Call Documentation and Transfers
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Telephone Management
- Inquiry Requests
- Customer Service and Assistance
- Appointment Scheduling
- Sterilization techniques
- Treatment room setup
- X-Ray Processing
- Patient Scheduling
- Cross-Training Capabilities
Timeline
Dental Assistant /Front Desk Dental Assistant
Perfect Dental
07.2024 - Current
Customer Service Representative
First Choice Services
08.2023 - 03.2024
Customer Service Representative
R+L Carriers
06.2022 - 03.2023
Receptionist
H&R Block
12.2021 - 04.2022
High School Diploma -
Lincoln High Chool
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