Delia Bautista
Garland,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Manager/Sales Agent
Amax Auto Insurance
Mesquite, TX
06.2017 - Current
- Identified customer needs by asking questions and advising on best solutions.
- Produced sales documents, finalized deals and filed records.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Processed payments received from clients promptly according to established procedures.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Assisted in recruiting, onboarding and training new employees.
- Provided training to new hires on office policies and procedures.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Supervised staff members, organized schedules and delegated tasks.
- Responded to customer inquiries via phone or email in a professional manner.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Sales Agent
La Familia Auto Insurance
Richardson, TX
12.2015 - 05.2017
- Selling Insurance policies on a day to day basis.
- Reaching out to potential customers to obtain insurance with the company carriers
Cashier
El Rancho Supermercado
Garland, TX
03.2015 - 08.2016
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Welcomed customers, offering assistance to help find store items.
- Greeted customers promptly and responded to questions.
- Counted and balanced cashier drawers.
Education
High School Diploma -
Lakeview Centennial High School
Garland, TXSkills
- Inventory Control
- Customer Service
- Employee Supervision
- Office Management
- Policy Development
- Scheduling and calendar management
- Sales follow-up
- Paperwork Processing
- Customer Assistance
- Closing deals
- Call Control
- Payment Processing
- Bilingual
- Multitask
Languages
English
Professional
Spanish
Professional
Certification
- Limited Lines License
References
References available upon request.
Timeline
Office Manager/Sales Agent
Amax Auto Insurance
06.2017 - Current
Sales Agent
La Familia Auto Insurance
12.2015 - 05.2017
Cashier
El Rancho Supermercado
03.2015 - 08.2016
High School Diploma -
Lakeview Centennial High School
- Limited Lines License
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