Delia Castillo
Crosby
Summary
Dedicated professional with a proven track record at ABC Childcare, excelling in compassionate caregiving and relationship building. Achieved positive outcomes through patient care and emotional support, enhancing client satisfaction. Skilled in vital signs monitoring and first aid, consistently exceeding service standards by fostering trust and safety. Bilngal In English & Spanish
Overview
25
25
years of professional experience
1
1
Certification
Work History
Home Care Provider
Self-employeed
07.2021 - 11.2023
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted patients with self-administered medications.
- Upheld strict standards of privacy and confidentiality in all aspects of caregiving, maintaining the dignity and respect for patients at all times.
- Promoted a safe home environment for patients by identifying potential hazards and implementing necessary adjustments.
- Maintained accurate patient records, documenting daily activities, progress, and any changes in health conditions.
Childcare Provider
ABC Childcare
03.2018 - 09.2020
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
- Fostered creativity with various arts and crafts projects, stimulating imagination and selfexpression.
- Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
- Documented children's growth and development.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
Cashier & Customer Service Associate
Foley's / Macy's Store
03.1999 - 07.2003
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Caregiver Certificate Professional
Christian Community Service Center
Houston, TX08-2024
Caregiver Training Program 50 Hours
Christian Community Service Center
Houston, TX08-2024
CCR Certified
Christian Community Service Center
Houston, TX04-2024
BLS Certified
Christian Community Service Program
Houston, TX04-2024
Spring Woods High School
Houston, TX05-2017
High School Diploma
Spring Wood High School
Houston, TX05-2016
Skills
- Patient care
- Compassionate caregiving
- Emotional support
- Patient transportation
- First aid and safety
- Progress documentation
- Vital signs monitoring
- Medical appointment coordination
- Nutrition monitoring
- Relationship building
- Client safety and first aid
- Personal hygiene support
- Emotional support and companionship
Certification
Caregiver Certification Professional
Caregiver Training Program 50 hours
Augst 2024
Christian Community Service Center
CPR Certified / Valid through 2026
Fist Aid Certified / Valid through 2026
BLS Certified April 2026
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Home Care Provider
Self-employeed
07.2021 - 11.2023
Childcare Provider
ABC Childcare
03.2018 - 09.2020
Cashier & Customer Service Associate
Foley's / Macy's Store
03.1999 - 07.2003
Caregiver Certificate Professional
Christian Community Service Center
Caregiver Training Program 50 Hours
Christian Community Service Center
CCR Certified
Christian Community Service Center
BLS Certified
Christian Community Service Program
Spring Woods High School
High School Diploma
Spring Wood High School
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