Delia Clark
Monticello,IN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Business Entrepreneur
Myself
12.2023 - Current
- Conducted extensive research on industry trends to stay current on emerging technologies, ensuring cutting-edge designs for clients'' projects.
- Optimized product listings for search engine visibility, resulting in higher rankings and increased traffic.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
- Tested website features and functionality for optimal performance.
- Analyzed customer data to identify trends and inform targeted marketing efforts, leading to higher conversion rates.
- Improved monthly sales with successful marketing, sales and customer relations approaches.
- Established and maintained e-commerce website to promote and sell products.
911 Dispatcher
Lake County Government
03.2023 - 05.2023
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Delivery driver
Amazon delivery
01.2021 - 11.2022
- I had to learn and operate the software they used, follow customers instructions, and deliver packages in a timely fashion
- I also had to be courteous of other peoples properties and belongings.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
- Expedited deliveries to meet customer deadlines and requirements.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
Fulfillment associate
Amazon
06.2021 - 01.2022
- I had to learn how to operate their software, working around conveyors, lifting heavy objects and packaging the objects in a neat and safely manner
- I had to follow directions and instructions about safety and how to do my work correctly on a daily basis
- I also had to package items in a timely fashion and help others when needed.
- Strengthened supply chain efficiency by promptly reporting any discrepancies or issues to supervisors for timely resolution.
- Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
Front desk office Manager
Poppens Auto service
01.2019 - 01.2021
- I was responsible for compiling reports, such as cash receipts, customer bill charges, sales for accounting and management purposes, and supervised clerical workers preparing reports
- I also maintained and encouraged customer loyalty through the courteous and efficient resolution of disputes, complaints, and discrepancies
- I handled cash register and all form of payments
- I also had to learn the software of the computer system and debit/credit payment method used at this business
- I made deposits to the bank on a daily basis
- Lastly i ordered automotive parts, created invoices for all vehicles, called every customer when their car was ready to be picked up, and handled all the shops bills and mail.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed a comprehensive appointment scheduling system, minimizing conflicts and ensuring timely service for all clients.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Handled high-volume phone calls with professionalism, redirecting inquiries to appropriate departments while maintaining excellent customer service standards.
Delivery driver
Papa john's
02.2018 - 01.2020
- I worked inside while there were no deliveries and boxed and cut pizzas
- Made pizza boxes and handled registers while answering phone at same time
- I also delivered all orders in a time fashion and followed the closing and opening procedures.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
- Expedited deliveries to meet customer deadlines and requirements.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Increased sales by offering advice on purchases and promoting additional products.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Followed company recipes and production standards to satisfy customers.
- Used kitchen equipment safely and reduced risk of injuries and burns.
FOH Manager
Gelsosomos pizzeria and pub
01.2019 - 01.2020
- Filled any front of house position if needed
- Interviewed, hired, fired, and trained all FOH employees
- Handled any customer complaints and/or issues in restaurant
- Stocked and put away any products that the restaurant revived
- I also made sure the entire restaurant was flowing smoothly and watched over all employees
- I opened and closed the restaurant and opened, closed, and counted all drawers
- I also checked out all employees before leaving shift and watched over all cameras
- (Employees and Customers)
- I filed all paperwork and created product orders and deposits every night
- Lastly i helped the owner with anything he needed through the shift.
- Coordinated with catering staff to deliver food services for special events and functions.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Coordinated with suppliers to establish timely delivery of food and beverage items.
- Analyzed financial reports regularly to identify trends, monitor expenses, and adjust strategies accordingly for consistent profitability growth.
- Maximized table turnover rate through effective floor plans and strategic server assignments.
cashier
Pet supplies plus
12.2016 - 01.2018
- I compiled reports, such as cash receipts, customer bill charges, sales for accounting and management purposes, and supervised clerical workers preparing reports
- I also dealt tactfully and effectively with difficult customers
- Lastly i did all cashier duties, stocked the store through the shift, and counted down the register drawer at the beginning and the end of each shift
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Identified and resolved discrepancies and errors in customer accounts.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Operated cash register to record transactions accurately and efficiently.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
Bachelor of Science - Psychology
Purdue University Global
West Lafayette, IN05.2027
High School Diploma -
Lake Central High School
St. John, Indiana12.2018
Skills
- Training
- Business management
- Social Perceptiveness
- Self-Directed
- Analytical Thinking
- Organization and Time Management
- Flexible and Adaptable
- Accounting
- Technical Support
- Customer support
- Cashier/Money handling
- Shift Scheduling
- Problem-Solving
Timeline
Business Entrepreneur
Myself
12.2023 - Current
911 Dispatcher
Lake County Government
03.2023 - 05.2023
Fulfillment associate
Amazon
06.2021 - 01.2022
Delivery driver
Amazon delivery
01.2021 - 11.2022
Front desk office Manager
Poppens Auto service
01.2019 - 01.2021
FOH Manager
Gelsosomos pizzeria and pub
01.2019 - 01.2020
Delivery driver
Papa john's
02.2018 - 01.2020
cashier
Pet supplies plus
12.2016 - 01.2018
Bachelor of Science - Psychology
Purdue University Global
High School Diploma -
Lake Central High School